Toyota Service has received mixed reviews from customers. Some clients express frustration, particularly regarding service availability near closing time, where no technicians or loaner cars were accessible. This has led to dissatisfaction with the service experience. However, other customers have highlighted positive experiences, particularly with staff members like Craig and Thomas S. Craig has been praised for his dedication, helping a customer transition from an old vehicle to a new one during a challenging market with limited supply. He ensured a smooth process without excessive sales pressure or markups above MSRP, which many dealers have been doing. Meanwhile, Thomas S. received commendations for assisting customers in finding their desired vehicles, with a particular mention of the new 2022 Tacoma TRD Off Road. Overall, while there are concerns about service timing, the sales team at Toyota Service has been recognized for their helpfulness and integrity in car transactions, making the buying experience satisfactory for many.
I only went to buy a part for my car they were helpful people
November 2023
Don't ever take your Toyota here for service if it's an hour before closing time. For some reason, no technician is available and there are no loaner cars available. At least not for me (with my black self). No help whatsoever. Screw Fox Toyota.
September 2022
Just bought a brand new 2022 Tacoma Trd Off Road and absolutely love it! Thomas S was very helpful and got me into the truck I wanted. Thank you everyone at Fox.
