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“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”
“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“Helped pull out a charger that broke off in my phone for free. They are super nice and knowledgeable people here. I 10/10 recommend. I got my screen fixed also here and they did a phenomenal job. Thanks !!!”
“This location was an amazing experience. Mitre helped me and my husband switch from T-Mobile. He took care of everything from transferring data and trading in my old devices. He was very patient and understanding the entire transaction. He went above and beyond with his hospitality.”
“The only reason this store is getting 5 stars is because of Tim. He doesn't normally work at this location but he was an absolute joy to deal with. Answered all of our questions no matter how small. The normal guys that work here are the reason I don't come to this location but Tim went above and beyond for us. 10/10 give Tim a raise”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
“Anthony and the other guys were a great help! They helped my family and I understand our deal and told us what we needed. Overall, would recommend. Fast and helpful environment.”
“Louis is very knowledgeable, polite, professional, and customer focused. He made our trip to this Verizon location very enjoyable. I highly recommend stopping by and asking for his help.”
“Came by this morning to pick up my new upgrade. I was met with the store associate who was on his own, and did a phenomenal job with setting my account up with my new phone. He was very friendly, knowledgeable, and helpful. He offered to set up my new device for me, but I declined since I'm a tech geek; it was a breeze. He let me know of the current deals offered, and was able to multi task as another customer came in. He's definitely an associate I hope to see in the future as he's the perfect fit for the job. He said it was his first time doing an online pick up order, but it didn't even delay him in setting up and getting my account updated. I wouldn't be surprised to see him warm a promotion in his future with his knowledge and skills he already acquired. I'm definitely glad I chose this store to pick up my device! If I ever need supplies or upgrades, I'll be coming back here. ? Also loving the Samsung Ultra? Thank you so much!!?”
“Stopped into the 26 and Vandyke location to swap out my iPhone for a new 17 Pro. Edson was very personable and a pleasure to talk to while he helped me transfer my phone over. Great service here and super quick. I would highly recommend using this location. Ask for Edson!!”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“My 3rd experience with AJ just gets better and better. I text he answers with where he’s at for the day and I come see AJ ONLY! he saves me money and offers me products that I actually need! Thank god for AJ!”
“I came into the Verizon store today to fix a problem on my bill that two billing people, and one customer service at a different store could not fix… Travis H was extremely patient and knowledgeable and helped me with the issue I was having. I ended up upgrading plans and also getting a new phone with his help as well. Thank you for the great customer service Travis!”
“We were in the area from out of town and my husbands phone stoped working. We were waiting on by Sam. He was wonderful. He found the issue right away. He was very careful and asked lots of questions to help him find the issue. Unfortunately he was not able to fix it and we had to get him another phone. Sam was very helpful and asked what his needs were and he was able to pick a new phone. I was even able to get my phone screen repaired there. All for a very good price. The service and knowledge of the staff is wonderful . We will definitely return if in the area if we need phone help.”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“Justin is the best I wish I could give him more than five stars… best customer service this metro is the best one yet so glad I found this metro.. forever grateful for Justin an all his help! ?”
“Had a successful experience at ATT, with Yousif Romaya. He had great solutions, and options for us taht helped us save money on our bill and looked at options for how to save in the future”
“A 10 star rating goes out to Julie at 13655 Hall Rd Shelby Twp Mi. for outstanding Customer service. She navigated through our issues seemingly effortless. Whereas two other AT&T locations were unable to manage the tasks at hand. Saved us money as well with Senior pricing and upgraded our internet service at a cheaper rate. Please give this kind, deserving Lady a raise !!!”
“I walked in and was helped right away by a very knowledgeable young lady, Rita. She answered all questions with patience and was very helpful because I’m not tech savvy. Easy and great experience!”
“He is excellent. I'm over 60 and not computer/cellphone wise. Darshan was patient and easy to understand and helpful. Darshan is the employee that all companies want!”
“Will is the man! I'm not exaggerating when I say that his knowledge and persistence when helping me solve an issue with Cricket customer service saved me hours of time and hundreds of dollars. Frankly I may have left Cricket Wireless entirely if I hadn't been lucky enough to deal with a pro like Will. It's worth noting that while working with me he managed to also talk a guy into joining Cricket and hooked him up with a new phone. Take care of this man. He would excel at anything he did because he has work ethic!”
“It was about 730pm. I had questions about switching over to criket. There is only a few crickets open after 6pm it seems. This was one of the few locations still open. Mike answered all my questions and was very friendly. Very informative of crickets service. Thankyou!”
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“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”