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“Jake is the best! He went above and beyond to solve my cellphone and home internet needs. Excellent service—highly recommend visiting this store and asking for Jake!”
“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“Helped pull out a charger that broke off in my phone for free. They are super nice and knowledgeable people here. I 10/10 recommend. I got my screen fixed also here and they did a phenomenal job. Thanks !!!”
“This location was an amazing experience. Mitre helped me and my husband switch from T-Mobile. He took care of everything from transferring data and trading in my old devices. He was very patient and understanding the entire transaction. He went above and beyond with his hospitality.”
“I went in to get a new phone and Joseph Hanna hooked me up with everything new got my phone and on my way in less than 30 min I love Metro if you go anywhere else you are getting ripped off big time thanks again”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
“Louis is very knowledgeable, polite, professional, and customer focused. He made our trip to this Verizon location very enjoyable. I highly recommend stopping by and asking for his help.”
“10/10 - offered quick, effective, intelligent communication. Got me the answer I needed with great customer service. Didn’t beat around the bush or push me into services I didn’t need.”
“Best phone franchise owner there is . Mr Steve Jarbo . He has been my personal phone go to guy for the past 25 years . I will always stay with AT&T because Steve works for your company and is very knowledgeable and patient with all his customers . I’ve seen him at work numerous times over the decades and he is an amazing guy .”
“One problem was we could not move the email from the old phone to the new phone. I was unsure of the password and after awhile we were locked out. That meant my new phone currently does not have My email on it?”
“I was having problems with my modem, and my usual Metro Store was closed. My next door neighbor also needed something. The person working the counter was quite knowledgeable, and was able to provide myself and my neighbor deals on our modems. On the sales receipt it gives the name "Benignity". I will probably start doing all the business with my Metro account at this location.”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“My 3rd experience with AJ just gets better and better. I text he answers with where he’s at for the day and I come see AJ ONLY! he saves me money and offers me products that I actually need! Thank god for AJ!”
“We've gone in twice regarding issues with our internet since we moved to the area last year. Each time they were very helpful and clarified any issues and confusion.
The most recent time Logan was a big help. Our internet was shut off because we were still on copper instead of fiber and he sat with me for at least 4t minutes when I went in to clear up the issue. He got our service back on, upgraded, and got us a gift card with the upgrade. Really appreciate his time and effort.”
“We were in the area from out of town and my husbands phone stoped working. We were waiting on by Sam. He was wonderful. He found the issue right away. He was very careful and asked lots of questions to help him find the issue. Unfortunately he was not able to fix it and we had to get him another phone. Sam was very helpful and asked what his needs were and he was able to pick a new phone. I was even able to get my phone screen repaired there. All for a very good price. The service and knowledge of the staff is wonderful . We will definitely return if in the area if we need phone help.”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“A 10 star rating goes out to Julie at 13655 Hall Rd Shelby Twp Mi. for outstanding Customer service. She navigated through our issues seemingly effortless. Whereas two other AT&T locations were unable to manage the tasks at hand. Saved us money as well with Senior pricing and upgraded our internet service at a cheaper rate. Please give this kind, deserving Lady a raise !!!”
“Had a successful experience at ATT, with Yousif Romaya. He had great solutions, and options for us taht helped us save money on our bill and looked at options for how to save in the future”
“I walked in and was helped right away by a very knowledgeable young lady, Rita. She answered all questions with patience and was very helpful because I’m not tech savvy. Easy and great experience!”
“Jermell is amazing! He’s patient and understanding. But he’s left alone working by himself and he definitely needs more help. Too long to wait for assistance. Jeremell is worth the wait, but waiting over an hour just for assistance shouldn’t happen every time. Give him a raise and more employee assistance!”
“Will is the man! I'm not exaggerating when I say that his knowledge and persistence when helping me solve an issue with Cricket customer service saved me hours of time and hundreds of dollars. Frankly I may have left Cricket Wireless entirely if I hadn't been lucky enough to deal with a pro like Will. It's worth noting that while working with me he managed to also talk a guy into joining Cricket and hooked him up with a new phone. Take care of this man. He would excel at anything he did because he has work ethic!”
“It was about 730pm. I had questions about switching over to criket. There is only a few crickets open after 6pm it seems. This was one of the few locations still open. Mike answered all my questions and was very friendly. Very informative of crickets service. Thankyou!”
“I was highly
Disturbed by the customers infront of my wife and I in line they were so rude and ignorant but the gentleman working remained patient and nice, we ended buying what we needed we’re highly satisfied with the service and he explain how everything works and if needed we could call store for help setting up internet”
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“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”