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“Had a really good experience at this UPS Store! Neil helped me get my 2x2 photo done and he was super helpful and patient. The whole process was quick and easy. Definitely appreciate the great service!”
“Very nice people, great service. They know what they're doing and they're always very helpful to me. Quick Service every time I've gone there. I want to thank everybody there!”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Thank you. I have seen people use that bt I haven't done that yet. I have too much fun with your staff and going to the register. Plus - you guys are amazingly quick but have exceptional customer service. I even laugh at other customers and your customer service. Thanks for running such a great business in LO and picking the best staff!”
“THE UPS STORE ON WOODWARD AVENUE IN BIRMINGHAM IS A TOP NOTCH STORE... THE STAFF IS FRIENDLY, HELPFUL, VERY KNOWLEDGEABLE AND EXTREMELY PROFESSIONAL ! I HIGHLY RECOMMEND THIS STORE AND ITS ASSOCIATES ! FIVE STARS ALL THE WAY ….”
“I'm a big fan of the people working at this location. The new owner takes customer service seriously. I go there frequently and am always treated with kindness and a friendly smile.”
“They are always so, so helpful. They're quick, and always smiling and welcoming. I feel like I'm a train wreck every time I go, but my visits are always seamless. I'm grateful that my local UPS is so awesome.”
“If this place is closed for renovations, WHY didn't they redirect the deliveries????!! I was supposed to get live medical bees delivered and now they are God knows where! I'm ticked.”
“I have been dropping off my packages here for a long time and am always left with a smile on my face! They do an amazing job and would highly recommend them to anyone nearby!”
8:30AM - 7PM
13335 15 Mile Rd, Sterling Heights
Shipping Centers
“This is a great UPS location. The staff are professional and knowledgeable. Special thanks to Gordie, Annamarie and Adin. I recently moved to Arizona and had to ship my home computer. It arrived safely and packed very well. I’m appreciative of the extra effort they took to get it there unharmed.”
8:30AM - 7PM
3334 Rochester Rd, Troy
Shipping Centers
“Hello, thank you for offering such great service, friendliness and support. I came in to ship out a laptop that I sold and I did not know how I could securely package it without causing damage to it the representative Sam assisted me very well thank you. Will be visiting in the near future.”
“? ??we can all show a little more empathy to one another??Ty all for being attentive, considerate, and right now a smile is a commodity. A safe and prosperous NEW YEAR TOO ALL???”
“Just went to Staples for printer ink. As always they had exactly what I wanted. The addition of Party City has made navigating the store a little challenging, but I'm sure they'll work that out soon. With a wider variety of goods and appeal to the Party City customers, Staples should enhance their appeal to a broader audience.”
“Lesa ROCKS!! You have an amazing, hard working, efficient & kind Representative working in this place! 1st time returning goods for my mom. Didn’t realize I was suppose to secure packages (4) & put the labels on. She kindly offered to do it for me with a line out the door! Since I had the time & APPRECIATE that you are Open on Sunday, I graciously took it home & did it the way it should have been done ✅ Lesa you RULE! Keep up the great work that you do, it’s very much appreciated! Treat her well UPS!”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“Just had the best interaction with the employees of this location. I had a medication that needs to be overnight shipped due to temperature affecting the safety and effectiveness of it. It got lost in Memphis TN for awhile and was nearing the date of loss by end of day Saturday (today). It finally entered this location and we talked to the man at the front desk and he was very kind and told us he would find people to go in the back and look for it so I didn't have to wait until Monday for a medication that would be unsafe by then. He was able to get Sheree and Bruce to look and they found it before close. I am forever grateful to all of them! Thank you for the excellent customer service. If their boss sees this, they all deserve a raise!”
“Not my usual FedEx location but had to make a stop and met an absolute angel named Duane. He helped me with my Amazon returns and was so kind and happy. We need more people like him in the world.”
“Saad was very helpful/amazing on both his response in the delivery, as well as his performance in being on time. I presently have an injured arm, and he easily helped me get this pallet into my garage. Thank you very much, and I'll be sure to be using you guys now in the future.”
“Bottom line: Using the FedEx Onsite location inside the local Walgreens was quick and simple. With offering a place to drop off pre-packaged and pre-labeled FedEx items as well as a location to redirect/hold items at for a limited time, it's a pretty handy service. I am a fan! The Deets: I needed to get a FedEx package sent back to work from home that already had a pre-made label and packaged. In doing research to find out the nearest available FedEx drop/location, this FedEx OnSite location inside the local Walgreens came up. According to the FedEx website description about OnSite locations..."The Walgreens rollout is part of the nationwide expansion of FedEx OnSite, a network of retail locations offering FedEx pick up and drop off services, including the ability to hold packages for up to five business days." Sounded like just what I needed! These locations require that you package your items yourself and print off/attach the label before going to FedEx Onsite. They also can offer a place to redirect and hold packages there if needed instead of your home, for example. Off to my neighborhood Walgreens I went, and found that the process was pretty easy. I walked in and found a metal locker/cabinet just beyond the counter/register on the side marked as FedEx. There is not an elaborate or large scale type of FedEx presence otherwise. A staff member just happened to be standing in front of it at the time and saw the package to send in hand, walking up. She said, "You have something to send out? I will take it for you!" then took the package, scanned the label in with her tracking device, and the transaction was completed. Simple as that. Tracking was done by the FedEx app from that moment on. I had however just missed the only one pickup they apparently have in late afternoon/early evening, so the package did not get sent out until the next day. It reached the destination with no apparent issues encountered. I found using FedEx OnSite at Walgreens easy and quick, I will use this service in the future if needed!”
“I had a miscalculation and issue with a package address on fed ex's end, Matt was very kind and helpful for me as well as Doug who ensured the situation was resolved. Awesome team! Very satisfied with their service today.”
“The place was busy with people helping packaging, answering questions. Took about 5 Minutes to get helped but was taken care of quickly when I got to the counter”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
“Terese is the most incredible, kindest, sweetest fedex asset on their payroll. She is a life saver and an amazing human being. She went above and beyond for me and my shipping needs and I am incredibly thankful for her help and knowledge.”
“Ever have "one of those day" where everything goes wrong? I was running errands and hitting snags at every stop. My last stop was at FedEx. According to Levi's, the jeans I was returning required nothing but a quick scan. Yet, when I arrived TERESE, the polite associate said the return required the poly bag they were shipped in. I could buy a poly bag, but the Levi's return was free and I only lived a mile away, so I told the associate I would go home and retrieve it. She apologized and I proceeded to leave the store. As I was about to exit the store, she caught me and said I didn't need a poly bag after all! (As soon as I left, she looked into the matter and discovered the instructions I got from Levi's were correct) FedEx, you have a stellar associate in TERESE. I hope she is recognized for her OUTSTANDING customer service!”
8:30AM - 7PM
13719 23 Mile Rd, Shelby
Shipping Centers
“The team here was incredibly kind and helpful. I came in right before closing with a complicated Amazon return and they went out of their way to help me figure everything out. The owner and staff were patient, accommodating, and genuinely cared about helping me, even staying late to make sure it was done right. Excellent customer service and a great experience overall. Highly recommend.”
“This is conveniently located inside Walmart. Marlene is the hardest working person I’ve seen. She really keeps clients moving. Super kind and nice and explained a few services. Very professional and courteous!”
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“I came in with multiple packages. William provided excellent service, he went above and beyond to help me with my shipping. . I am going to switch from Post office and UPS because of the service he provided.”