Royal Oak Ford is known for its outstanding service and customer care. Many customers praise the service department for effective communication and the attentive staff. One customer highlighted a particularly impressive experience with a service advisor named Phil, who provided a loaner vehicle and expedited repairs on a Bronco, ensuring readiness for a long trip. Another customer appreciated the personal attention received while selling a Ford Edge, noting that the dealership not only matched a best offer but also delivered the new Ford Explorer to their office. The buying process is described as quick and efficient, with customers recommending Royal Oak Ford for used car purchases as well. The staff, including a person named George, is recognized for their dedication in completing transactions smoothly. Overall, Royal Oak Ford excels in treating customers with respect and providing reliable service, making it a preferred choice for both car sales and service needs.
