Victra is a Verizon Authorized Retailer located in Royal Oak, MI, dedicated to providing the best experience for its customers. The knowledgeable team, including notable staff members like Mahim, JB, Martin, and Chris, is praised for their helpfulness and expertise. Customers appreciate the non-pushy atmosphere and the willingness of staff to answer questions thoroughly. Many have shared positive experiences, highlighting how the team goes above and beyond, such as staying late to assist with retrieving information from a malfunctioning phone. The store offers a full range of wireless devices, including phones, tablets, and accessories, with plans tailored to meet individual needs, often at competitive prices. Customers have reported feeling valued, unlike experiences at larger corporate stores. While parking can be a bit inconvenient, with options like a nearby structure offering the first two hours free, many believe the exceptional service makes it worthwhile. Overall, Victra stands out for its trustworthy and fun approach to connecting technology to life, making it a recommended choice for anyone looking to switch or upgrade their devices.
Joe B has amazing customer service! He was very helpful and knowledgeable on products. I was in and out within 45 min. I did a upgrade and I totally recommend this location!
March 2025
Great experience! After visiting multiple Verizon locations they were the only ones who could get it done. I really appreciate the team and all their help. Mahim and JB are who you should request! New phone who dis?
March 2025
The customer service is excellent at this location! Thank you, Mahim!
