Costco Tire Service Center in Shelby is known for its quick and reliable tire repairs, especially during late hours when other shops are closed. Customers have praised the team for their promptness and professionalism, with some receiving service in less than 30 minutes even after arriving late in the evening. The staff, including technicians like Dylan, Terrin, Chris, Ethan, and Jesse, are courteous and helpful, making the experience positive despite busy times. Many customers find the prices for new tires to be good, and appreciate the better warranty coverage offered by Costco. However, some reviewers mention longer wait times for service, such as waiting 10 to 15 minutes to check in or up to two hours for tire installation, with occasional delays in communication. One reviewer shared a positive experience with an honest technician who confirmed their rim was fine, saving them from costly dealership charges. While the store is generally helpful and trustworthy, there are minor concerns about slow responses when assistance is needed and the self-service checkout system, which some find less convenient. Overall, Costco Tire Service Center is highly recommended for its affordability, honesty, and ability to handle urgent tire needs, making it a convenient choice for customers in Shelby.
Kennedy was an absolute angel. Her knowledge helped me in a difficult situation. Give her a raise immediately. I don't know what would have done yesterday without her assistance.
January 2026
I didn't buy tires. I bought a car battery. They had a good variety of sizes and the prices were better than the auto stores. I installed it myself in my own car at home.
June 2025
Got me in same day, repaired a tire leak all while I was shopping. Quick and easy
