Sporting Goods in Shelby, MI

“Stopped in for a few items, and staff was extremely helpful. They showed my son all the grip tape and myself the different neck guards. Helpful, courteous, and efficient. We will definitely be returning.”

“Outstanding customer service!The store employee (regret i don't remember her name, she was from a different store) stayed with me to find sizes and items for 3 young birthday boys! Pleasant, caring, courteous, knowledgeable!”

“Great place for name branded sneakers/boots, especially for those that are collectors/resellers, to add to their list. Not too sure if this location/stores carries orthopedic sneakers outside of types of shoe brand NB (new balance). I love this style of retail where the customer doesn’t get bombarded with “sometimes” annoying salespeople trying to upsell certain brands. I like the fact that you can go into the area, sit and try on some pairs w/o any fuss. This is coming from a person that has worked in retail for over 20+ years. It’s been a minute since I’ve gone to this store/company, but I get really annoyed with places like footlocker. I always feel like the establishment doesn’t teach proper etiquette when it comes to servicing customers. I’m the type of person, if I need anything, I’ll come to you. Hopefully one day retail will change their ways on how to approach/sell to the public. After Covid hit, it seems that the new wave/ways of selling associates has changed, some sales people are down right rude/arrogant. If I walk into place, and I feel “they’re” pushing (upselling) products outside of the one thing you came there for, I’ll literally put the product down, and leave…..especially when you/I know the brand/item you’re looking for. The rule I was taught, is once eye contact is engage, you ask open ended questions, or compliment something. For instance, my intro isn’t just, “hi how are you today”, instead I would compliment the customer with, “I like the the color shirt you’re wearing.” When you ask those types of questions (PAY ATTENTION RETAIL SALESPEOPLE). Be kind/be genuine/be yourself, and not to get too ahead of yourself when you’re selling products, remember you’re not only selling the brands in the business, but you’re selling yourself……everything else will follow. If you’re lucky, that one customer will only come to you for purchasing.”

“Stopped in here with my fiancé to grab some shoes and we had the pleasure of working with Marcus. He was so friendly, so helpful and a genuinely nice person. You don't get to meet a lot of nice people anymore and he was great! Thanks Marcus for being amazing”