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“I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“I dragged my feet on getting a new phone but decided to go in today. Nick T was a phenomenal rep! I not only walked out with a new phone, he patiently explained all the new features and ensured all the accessories purchased were set up. I couldn’t be more appreciative.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”