Verizon's Southfield store offers mobile, 5G home internet, and business services. Customer experiences with staff vary. Some reviews describe employees as knowledgeable, kind, friendly, professional, personable, patient, and helpful, providing excellent customer service without pressure. Specific assistance with device issues and service questions is highlighted positively. However, other experiences note that some employees are not helpful, with staff seen standing around instead of assisting customers. The store provides options for in-store appointments, online orders, and multiple pickup or delivery methods.
Like all Verizon stores, seems to be understaffed with all the people busy. Better than the Troy or Royal Oak location though. They got my order in time.
February 2026
I was very pleased and impressed by Eric for everything he did for me! I was there a while back and he was just so wonderfully helpful!
January 2026
Maz he was very helpful and very knowledgeable. One of the Better sales persons I’ve ever had.
