Macy's at Rogue Valley Mall is a well-known department store with a long history dating back to 1858. It offers a wide range of products, including top fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. The store is generally clean and well-maintained, with friendly staff who are helpful and courteous. The return process is quick and efficient, often assisting customers as much as possible. While the selection of men's clothes could be better, the store has a decent variety of fragrances and gifts, making it a good choice for special occasions. Some customers mentioned that the store opens later than the mall doors, which can be inconvenient. Customer service is described as average, with some staff members going above and beyond, such as a helpful employee in the men's section who provided excellent assistance. Overall, Macy's is a reliable shopping destination for clothing, beauty products, and gifts, with friendly staff and a clean environment, though it may feel a bit outdated to some shoppers.
It is a Macy's so you know exactly what you're getting. Easy in and out for returns. Also it is one of the few open Macy's left in southeast Michigan.
February 2025
Google maps say they open at 10. If you call the store it says they open at 10. The door the mall opens at 10, but the door to macys doesn't open until 11.
February 2025
Haven’t been here in a while it’s much better then it was , will definitely be back!
