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“My bf and I have went to 3 different places in town to find a part for our pressure washer to no avail. This is the 4th and we walked in and instantly Jason jumped right in and within seconds we had everything we needed. He is fabulous! Thank you so so much!!”
“This is how service at a hardware should be. You walk in there is someone to say hello and show you were to find what you need. Expertise if you need it. Im thankful there are still stores that know what good customer service is”
7:30AM - 8PM
4106 US-31, Traverse City
Hardware Stores
“Great customer service. Came here when I was in need of a fitting for my propane tank while camping. They knew exactly what I needed and I was in and out in no time.”
“Ordered a door for my walkout basement from Pete at Access Window Door & Hardware and it was a pleasant experience. I went to three other places prior to here and left due to no customer service. When I walked into Access I was greeted with a smile and asked right away what I needed. Access gets my recommendation!”
“Stopped in after visiting a few different stores and was very impressed with your store. More importantly impressed with your employees. Jenny has amazing knowledge and customer service , highly recommend her and this store to any of my construction contacts.”
“Doug is my go to guy! He spends the time to find exactly what I'm looking for. I spent two weeks looking for a spool gun. Online said out of stock, but he looked into it. Found one and I had it in 4 day delivered to my house. I really feel taken care with Doug and all the people at the store.”
“I walked in the door asked an associate where something could be found and was directed to it. I was walking out the door with the exact item I was looking for 5 minutes later. My kind of shopping.”
“I've got an old Toro tractor with a snowblower attachment, and the snowblower attachment gearbox mount had cracked and the gearbox was at a sharp angle. I only realized it when the chain slipped, so I knew I was in trouble when the inside of the case looked glittery from all the metal shavings from the gears and chain.
Mike and crew welded angle iron, not only at the top where it cracked, but at the bottom for added reinforcement so it wouldn't happen again or in a different spot. He replaced the gears and a bearing that were completely shot, and the chain. Furthermore, I didn't realize it but the chute blades had bent backward too, so it was pushing more snow back out than it was up and out. He tried to find a replacement but this thing is extremely old, so they bent them into the right shape. It runs like a DREAM. I had purchased it used and I don't think it ever ran this well in the last decade I've had it.
All in all, I was afraid of the cost but it was only 4.25 hours of labor for all that work, and the parts were very reasonable. They also got it loaded up into my trailer while I was paying, which was really nice! He might be a little crusty and abrupt on the phone, so you might not get the hand-holding service, but what he did for me saved my whole snowblower setup, and made it better than ever. When he walked me through everything they did and explained it to me, he was patient and not gruff. I'll definitely bring my business here, and recommend it to my friends and family.”
“Absolutely love this place! Chef Luke’s food hits the spot every time. Recently came in for some small engine repair. Rob serviced my old evinrude while Chef Luke serviced my ol’ johnson 😉”
“If Roy's doesn't have it, you don't need it! From food to Minwax to nuts and screws, they have it all. They are open from 7 am-11-15 pm 7 days a week so if you're in Traverse City you can heart what you need at almost anytime. I have them 4 stars because they didn't have an iPhone holder for my husband but they actually put that on a list of things they need to get! It's an experience and it a gas station too!!”
“I was in a time crunch to get some specific paint and not only did they gladly help me, they even called an employee to come in who knew the paint department a little better since they were short staffed. That employee came in with the biggest smile on her face. Side note: I did NOT demand they call in extra help, it was done without my knowledge and they assured me it was how they operate! Cortney and Katy are amazing, please visit them here! Thank you ladies!”
“Management was awesome. Price matched a Milwaukee roofing nailer for me that was listed for 349.99 instead of 449.99. They gave me a framing nailer on accident which normally I wouodve kept at that price and just went ans got the roofing gun from do it best but time wasnt on my side. I returned the framing gun sadly after getting home and opening the box without even looking at the wrong gun and forgot my wallet so they gave me cash back to get the roofing nailer at the matched price. Thanks guys!”
6AM - 10PM
4155 US-31, Traverse City
Hardware Stores
“I love Menards! They have so much of everything! Plants, gardening tools, lumber, hardware, hand tools, woodworking tools, light bulbs, nails, screws, lawn furniture, groceries and seasonal decorations! Halloween stuff is out and it's only the end of July?”
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“They have a lot of items, which is typical for ACE. I received help in locating my item and the employee was resourceful in locating the item and taking me to it rather than sending me.”