Victra is a local Verizon Authorized Retailer in Traverse City providing wireless devices and service. The store is noted for its excellent and top-notch customer service, with consultants described as knowledgeable, dedicated, friendly, and very helpful. Staff members are personable, easy going, and capable, taking time to explain features and account details well. They create a comfortable experience, making processes like phone upgrades, activations, and account reviews enjoyable and easy. The team solves problems effectively and can help multiple people at once. While a temporary store closure was noted, the overall service is highly trusted, with customers reporting very pleased satisfaction and a willingness to return for all future service needs.
This Verizon store is very helpful and makes you feel comfortable in making decisions. Courtney was knowledgeable, friendly and a delight to work with. We have always enjoyed the integrity of this particular store.
March 2026
If you're ever thinking of ordering anything online don't, just go in to the store. I've always had a good experience at this location.
February 2026
Courtney is amazing!! So helpful, patient and was able to even save us money 🙂 This is the only Verizon store I will be going to from now on! Thank you Courtney!!
