“I have used the Lincoln Park store numerous times throughout the years when work requires additional inventory or tools. It's not near my home, but I do a lot of business in the area. Always helpful, always friendly. Clean. Well stocked.”
“They didn't gave the shovel I was looking for, so Amy went above and beyond anyone I've ever had the pleasure to come across with customer service. She spent the time to try and remedy the situation and was so nice the entire time. If management sees this, give her a raise and don't let her go as she's rare nowadays!”
“I always shop here first to support local small business. One day, getting prompt help from staff, we looked together for the proper size C-channel, but couldn't find the right one. I purchased one that I thought was right from a big box store, but they would not cut it in half as I needed (2) four foot pieces from the 8ft. aluminum stick. On a hunch, I swung back by to ask the gentleman who helped me previously at Keck's, if they had a tool that would cut the aluminum and to my surprise, he did not hesitate to cut it for me. I was dismayed to find it wouldn't work for my intended use and due to the help I received on my first trip , I went back to Keck's to ask for his advice. Without hesitation, he took the pieces from me and in the back room applying ingenuity and the right tools, he modified the aluminum pieces for me to allow me to use them. The interesting point is that I didn't purchase the channel from Keck's, and he would not take any money from me for the (2) separate times that day he spent helping me out. WHO DOES THAT ANY MORE? Great store and very special service! I continue to go there first for my hardware needs.
Bob.”