21000 West Road, Woodhaven MI 48183
“I was working on a plumbing repair and went to Lowes out of convenience (I normal frequent one of their competitors). Plumbing is not something I have much experience with and based on my experiences at hardware stores as of late, I wasn't really optimistic about finding competent help from an employee. Today was the exception when I was fortunate enough to be assisted by a Nice, professional lady named Renee. She when far above anything I have witnessed in a hardware store from an employee, more importantly she actually knew what she was talking about (this never seems to be the case anymore). Renee took the time to make sure that I was taken care of and knew exactly what I needed for the job. Not only did she take care on me but, I saw multiple other interactions with other customers where she had provided the same exceptional service. Today's experience has definitely brought me back to being a Lowe's customers in the future. Hopefully, the company recognizes staff members who perform at this level, she definitely deserves it.”
23300 Allen Road, Woodhaven MI 48183
“Had tough experience shopping recently. Im a fair man and believe giving a bad reviews punish all the other team members that provided a great customer experience. So I file my plaint internally amd trust the process. I really appreciate John reaching out to me becuase some things should not go unaddressed. Home depot has always really good customer service and I believe John wants to see that co tinue from our conversation! One time for John. And the other young lady that help me rent pump as easy as 1,2,3!!!”
23300 W Allen Rd, Woodhaven MI 48183
“Trager I've used everything to smoke from the egg to the electric or super basic charcoal grill. This have ben fun. Im using a lot more wood pellets compared to woodchips. So take that into thought before u get one. I spe t about 40 on pellets already this summer. Which is about 10 times more then I've ever spent. Lol but a big fan is has a fan so chicken skin gets crunchy. which was an unexpected bonus.”
23300 Allen Rd, Woodhaven MI 48183
“Rented a truck from the tool rental department here, never had better customer serevive. A guy named Dakota was professional, gave great advice and really took pride in seeing the satisfaction of the customer. Perfect guy for the job”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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