Flagstar Bank receives positive reviews for its great customer service and helpful, friendly staff. The process is described as smooth, efficient, and quick with accurate responses. Customers appreciate the personal dedication, expertise, and knowledge of the team, who are also noted as being patient, kind, relatable, and approachable. These factors lead customers to express gratitude and a desire to continue their financial needs with the bank for years to come. The bank sets high standards for its staff, who excel in helping with various services like mortgages and lines of credit.
I would say worst customer service, but I'm having trouble getting any customer service. When I reach a real person, my call gets transferred back to the main menu. When I use the online chat feature, it stays on "Please hold while we connect you to an agent." indefinitely.
March 2024
I was very concerned when Flagstar was bought out, I even considered switching banks worried that their customer service would change. Sumon Ahmed changed my mind, definitely a prime example of a person who cares for and goes the extra mile for his branch and all of its clients/customers.
December 2023
There needs to be a ZERO Star option. This bank had done nothing but offer lip service to review a submission for a deed description change and has failed to meet a concurrent approval deadline with my local Town & County. All they do is offer lip service.
