“Easy to communicate with all of the officers/cashiers; all of them are very friendly and professional. They unswerving my questions or contact me with the manager if it’s necessary. Quick, professional, knowledgeable service. I’ve been a member of PAFCU for many years, always satisfied!”
“I love this credit union. They are very personal and very supportive of their customers. I don't know the correct term for it but the rules for use (check cashing, withdrawals, overdrafts, etc.) favor the customer and are easy and they are much easier than other banks for sure and the other CU that I have used. I don't think I will ever take my account out of this credit union.”
“This particular location is outstanding. I don't understand some of the previous bad reviews. I witnessed the utmost customer service during my time at this bank. Branch Manager Theresa would make contact with customers in the lobby to minimize the wait and answer any banking questions. Paris the Banker was outstanding in expediting my financial needs and providing a great insight on investments and products. Its nice to see "Old School" customer care at a time where it seems to be non-existent. If you need banking with a touch of care and professionalism this location is highly recommended.”
“Love this branch and everyone working here! Jeremy and his staff are always so welcoming and always go above! Must also mention how wonderful Suma was at my last encounter! They make you feel like family and actually care about you as a person, you’re not just a number like most of these other institutions. Highly recommend!”
“Edisa was extremely helpful and patient when my account was compromised. I am so very grateful for all her help! I would highly recommend her for any assistance with your banking needs!”
“My husband and I feel so fortunate to have a relationship with Waterford Bank! They are efficient, pleasant and guided us with our best interest in mind! We do recommend them to anyone interested to be treated with respect and professionalism!”
“Staff is great! I always love doing business with the branch manager. She is always quick on her toes, processing my transactions, and handling my business with care and concerns. I am the only one that matters, "I'm the customer ", when I walk in the branch! What a super great attitude!”
“Kathy Vallis Financial Center Manager was amazing! She went above and beyond the call of duty for investigating or cashing in really old travelers checks for my Mom! Really appreciated everything that was done! Thank you!!!!”
“I just had to go here to deposit a check through the shared branching network. And the teller who helped me was very professional and very courteous. I'll definitely come back here again sometime.”
“Tonya Washington is the greatest banker I've spoken with! She helped me so much with my business accounts, I'm glad I met her, she's an awesome person and professional! Thank you, Tonya!”
“The bank was very busy and there isn't much staff, however Von went out of his way to help us and get our business Bank account opened! Although he was working out the kinks of the new system and having technical difficulties, he ensured that our account will be successfully opened by the end of the day! We appreciate all the help he gave us, especially considering we had no appointment.”
“After only a short wait, I was helped by a very accomplished Teller who took care of my transaction quickly and efficiently. I was very happy with the service that I received. Thankyou.”
“Lori is the BEST!!! After a horrible experience with Karen at the Rochester branch, Lori won me back with her AMAZING service! She is the best for loans. Easy going and everything was better than expected!!! Big Beaver branch in Troy, GREAT JOB! Lori, you're amazing!!!”
“Tiffany went above and beyond for me! I needed crisp new bills for my Southeast Asia trip and contacted 3 other branches that just told me they don’t have any. Tiffany didn’t either but she offered to look through what she had and helped me select the nicest bills possible. That’s awesome customer service! I highly recommend this branch on Big Beaver in Troy!”
“Noel was extremely helpful. She took time out of her busy day to address a someone complex matter after another PNC branch would not give me the time of day. She addressed it in a very timely manner and was a pleasure to work with.”
Open 24 hours
755 West Big Beaver Road, Troy“This is the most conveniently located PNC branch for where I do most of the errands. Normally I use the drive-up ATM or drive-up window. Always have experienced friendly, efficient, accurate service. This is not our main branch but is a great alternative for us to get much of our banking done.”
“I had a fraud issue with my debit card, and was unable to resolve it over the phone, so I had to go into the branch. They were extremely helpful, and stayed well after closing to help me! Bank of America's Customer Service and their Fraud Service is absolutely top notch!”
“It was a pleasure working with Sandra today. She is a pleasure to work with and very efficient/knowledgeable about banking processes and products. I'll use this Chase location for all my banking needs”
Open 24 hours
1494 John R Rd, TroyClosed
4555 Investment Dr, Troy“I was helping my college senior start becoming more financially independent. The big bank we belong to really wasn't doing anything for her and were being difficult about getting a credit card. Wow what a different experience we got at MSGCU. John, the branch manager, gave her wonderful, thoughtful and personalized guidance. He helped her put her money into accounts that would help it grow. The mobile app is easy for her to do all her banking and she has access to 30,000 ATMs across the country. Wonderful service AND she walked out with a credit card. Highly recommend.”
“With the current banking situation we were looking for a smaller solution. We checked around and decided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.”