Journeys is a shoe store that offers friendly and helpful customer service. Customers appreciate the kindness and professionalism of staff members like Xavier, who makes shopping fun and comfortable, especially for those who are shy or nervous. Xavier is knowledgeable and attentive, helping customers find the right shoes with patience and a welcoming attitude. The store provides a pleasant shopping experience with prompt assistance and a positive atmosphere. However, some reviews mention concerns about certain employees. One customer noted uncomfortable vibes from two employees wearing athletic shorts, who appeared to flirt with male customers and talk about women, which was seen as inappropriate in a business focused on customer service. Overall, the store is praised for its excellent staff, especially Steven and Diana at the Sommer Set Mall location in Troy, Michigan. These employees showed patience, kindness, and genuine effort to help customers find the right boots, even searching for specific styles and going the extra mile. Many customers feel satisfied and grateful for the helpful and friendly service they received at Journeys.
Excellent customer service very pleasant and fun shopping experience. Sales associate- Xavier helped us, he was very knowledgeable and professional. We received prompt service in trying on different pairs of shoes and assisted with making the best choices with his expertise.
November 2024
I was there with my friend and we both are very nervous and shy people, but Xavier was very welcoming and talked to us like we’ve met before! it was fun and i couldn’t resist getting something after speaking with him so you know does his job well. thanks Xavier! (i hope that’s how you spell your name)
September 2024
Very knowledgeable and patient employees. Great shoe buying experience.
