New Balance is a welcoming and helpful shoe store that offers a wide variety of styles and sizes, including wide shoes. Customers consistently praise the friendly and attentive staff, who go out of their way to assist with fittings, recommend shoes, and ensure a positive shopping experience. The store is clean and organized, making shopping pleasant. Some customers appreciate the innovative services, such as foot scanning and shoe recommendations tailored to their needs, especially for those with specific conditions like plantar fasciitis. Staff members are enthusiastic, gracious, and knowledgeable, often engaging in friendly conversations and sharing travel experiences. The store’s helpful return policy and quick service make it a favorite for many shoppers. Customers leave satisfied, often purchasing multiple pairs, and express interest in returning for future purchases. Overall, New Balance provides excellent customer service, a wide selection of shoes, and a welcoming environment for all shoppers.
I came in here to find the perfect size, but man what an experience!!! They have a scanner to create a 3D scan of my feet. Kyle helped me walk through different pairs and help me choose what fit my feet the best.
Love it and would recommend buying from here than other 3rd party stores.
May 2026
Excellent service. I've been there twice and I've never seen such great service. Also, love my shoes.
April 2026
I went in because I’ve been struggling with shoe size and not knowing what I wanted to get. I met an Aaliyah and another gentleman there and they were very kind helpful and gave me some advice on the shoes. Not pushy people and felt very comfortable there.
