REI is a store for outdoor gear and clothing, offering a good variety of products from hiking bags and winter jackets to mountain bikes. The store is known for its own award-winning brand. The staff is consistently described as super helpful, friendly, and ready to assist with product selection, setup, and repairs, particularly in the bike shop. Service for bike maintenance and repairs receives high praise. While the number of staff can sometimes seem low, asking for help immediately is recommended. The quality of products is consistently good, with favorable prices for members. The store and facilities are clean. REI stands behind its products with a simple return process and a 100% satisfaction guarantee.
The most helpful and kind staff ever. They went above and beyond to help fit a backpack and find a sleeping bag. Extremely knowledgeable and professional. Will definitely be back for future business.
September 2025
Christian was super helpful with my questions regarding electronic bikes. If they sold the model I was debating, I would’ve definitely purchased through REI. Will definitely use them for my future repairs.
August 2025
Went in to get fitted for a pack, Barbara was super helpful and helped me find the perfect fit. She's the best!!
