Urban Outfitters in Troy is a store for the newest women's and men's clothing, accessories, and shoes, plus small space decor, fun novelties, and more. It is seen as a fine store with trendy late 90s style. The clothing selection is very interesting from a teenager's point of view and includes unique items like a "Joshua Tree" in a can or a miniature tube man for your desk. Many find it a good place to shop that fits their style, and people that pop in are often described as very friendly, with staff at checkout noted as very nice.
However, the store faces criticism for VERY expensive prices, with some noting you can get the same shirts and style at other retailers for way cheaper. A significant concern involves customer service and teamwork. During a visit, only one employee handled a complicated situation at the register while others in sight awkwardly avoided assisting, leading to a significant wait. This suggested an opportunity in the team work environment and perhaps low store morale, which did not represent the loved product and brand during that visit. Despite this, many customers love the product and plan to return, hoping for a better experience next time.
Maxwell Willey is an excellent employee! He was so helpful and kind! He made our shopping experience wonderful!
January 2026
Fitting room is great and workers are nice and attentive
August 2023
Good place and all but I wish they would go up With more sizes because wen I went there they said that they only go to size 12 in pant's so thereWas no point in me shopping there don't get me wrong the employees were nice and helpful But I wish that they had a better selection and to be honest the pants were kind of pricey
