Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Utica store. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store's knowledgeable and helpful staff, such as Andre, Phil, Austin, and Lance, provide excellent service, ensuring customers get the best deals on phones, plans, and accessories. The store manager, Phill, is praised for his exceptional communication and problem-solving skills, making the overall customer experience at this Verizon location highly recommended.
Very nice store with great people to help with all needs. Definitely going back to this location.
February 2026
I went in to trade in my old phone. Service was quick and friendly
February 2026
The customer service was OK. We were there canceling service which had to be done in person. Verizon, in general, has a myriad of added fees and is just difficult to work with on all levels. Glad to be done with them. This is not a reflection of this particular store, just the company in general and their onerous policies.
