Internet Service Providers near Utica, MI

“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”

“Phil and his trainee did a wonderful job helping my family, and finding the best value. I have been in twice in past few weeks upgrading phones and dealing with horrible experiences from Verizon corporate. He and his team helped me both times. I had stopped in multiple Verizon stores, and will drive past them straight to this one going forward. Working with the human beings in the store made the difference. Best customer service team I have had in over 17 years as a Verizon customer.”

“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.

What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!

:) great Job !!!!”

“I have to say that Jake and Peter we so very helpful. Jake helped me open my account with new phone and watch. Both guys are really knowledgeable and took the time to really help me understand my new devices.”

“I had a great experience at this T-Mobile store. The staff was friendly, knowledgeable, and genuinely helpful throughout the entire process. They took the time to answer all of my questions, there was a younger gentleman who helped, greatly appreciate him!

The store was clean, organized, and the service was quick and efficient. I especially appreciated the professionalism and patience shown by the team. It's refreshing to receive such excellent customer service these days.

I highly recommend this T-Mobile location to anyone looking for reliable service and a positive customer experience. Thank you to the entire team for making my visit easy and stress free!”

“Went to get our screen protectors replaced. They did an immaculate job and paid super close attention to detail. Service was awesome and they were super friendly. The store was also nice and clean. We will be seeing them for our replacements in the future!”

“I came into this T-Mobile store today feeling frustrated after trying to cancel my account over the phone without getting the help I needed. From the moment I walked in, though, Camry completely turned my experience around.

She greeted me with kindness, listened patiently as I explained the situation, and immediately took ownership of the problem. Instead of rushing through the process, she made sure I understood every step. Canceling a phone line can be confusing, but Camry explained everything clearly and professionally so there were no surprises.

What impressed me most was her dedication. She spent nearly an hour on the phone with customer service advocating for me and making sure everything was handled correctly. At no point did she seem impatient or distracted — she was calm, thorough, and genuinely committed to helping me. That level of customer care is rare, and it absolutely deserves recognition.

Customer service like this is what keeps people loyal to a brand. Even though I was there to cancel my account, Camry made such a positive impression that I left feeling valued and respected rather than stressed. She represents T-Mobile exceptionally well.

If you visit this location, I highly recommend asking for Camry. She is knowledgeable, professional, compassionate, and goes above and beyond for her customers. Thank you, Camry, for making a potentially stressful situation so much easier.

This was truly a 10-star experience!If you’d like, I can also make a slightly shorter version, add more emotion, make it sound more formal, or give it a warmer, more personal tone.

- Naveen”

“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”

“I damaged my phone and decided I’ll just go ahead and purchase a new one. Lance was appointed to assist me with the purchase and set up and I’m grateful for the experience. Lance went above and beyond his duties as an T-Mobile representative, I truly hope he is rewarded for such! He is professional, Informative, patient, and a pleasant representation of T-Mobile. Lance worked diligently to assist me with all the issues I had today. I would highly recommend him to any and everyone who desires the experience of outstanding customer service:) Thank you Lance!”

“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”

“I do my best to avoid walking into a phone store, but I couldn't fix some complicated issues with my accounts online and recently came here. I was extremely impressed with how our salesman, Frank, and his manager resolved the issues. He also saved me money. This is a very well run store and I highly recommend it.”

“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”

“Shahidur is one of the best sales reps I've ever encountered. Gave me an amazing plan i couldn't be more than happy with my service. Edited: Steve is also the man!”

“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”

“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”

“I had a really positive experience here. I needed to drop off a trade-in device and the reps I interacted with (Chensea and a guy whose name I forgot) were very personable, friendly, and helpful.”

“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.

Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”

“My husband and I had come in so I could get a new phone and switch over to his plan. Everyone that had worked with us were professional and kind, even when there were hiccups on my end with trying to find the right information.

We had gone during a busy time, but never felt like we were ignored.

I am completely satisfied with the service that I was given, and I appreciated everyone for helping!”

“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”

“Will the store was clean there was not much busy they were professional but really didn't have a lot of information on what I needed to be handled one of the young man told me where to go and I appreciate that but the female worker she didn't really know much of anything but if you want to go to a Xfinity real store that knows all about their real company it would be on 11 Mile and Harper that is the real Xfinity store”

“I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.

However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.

I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.

TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these corporate criminals.”

“Great service all around! We purchased 4 phones from Savio, and he was nothing but helpful, accommodating, and even stayed late to help us through the set up process of our new phones. We will definitely be back!”

“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.

The Pros:

Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.

The Cons / Area for Improvement:

Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.

Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.

Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”

“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”

“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”

“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”