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“Had a virus or unwanted app (due to my downloading of a suggested app). Came in and Xzavier did his magic and fixed it within minutes. No long wait to to get a rep either. I will come back here when it's time to upgrade my phone.”
“Verizon Wireless in Sterling Heights on Van Dyke Ave. This place was so laid back and the environment was chill which was an added plus for me when I walked in the door. The sales rep Joey, was That Guy! He ran down every scenario, every option, and any discount that might apply. This included using insurance that I had. I ended up with a new version of my current phone with a cheaper monthly bill. I truly appreciate his hard work, diligence, and expertise! I highly recommend this location to all Verizon customers!”
“I have to say that Jake and Peter we so very helpful. Jake helped me open my account with new phone and watch. Both guys are really knowledgeable and took the time to really help me understand my new devices.”
“I had a great experience at this T-Mobile store. The staff was friendly, knowledgeable, and genuinely helpful throughout the entire process. They took the time to answer all of my questions, there was a younger gentleman who helped, greatly appreciate him!
The store was clean, organized, and the service was quick and efficient. I especially appreciated the professionalism and patience shown by the team. It's refreshing to receive such excellent customer service these days.
I highly recommend this T-Mobile location to anyone looking for reliable service and a positive customer experience. Thank you to the entire team for making my visit easy and stress free!”
“Store overall is awesome nice staff and clean but 1 staff showed out and went above and beyond to get everything together and it took 4 hours he never lost his patience and that is ALVIN DANIELS KEEP UP THE GOOD WORK”
“I visited this store on Friday 5/15/26. I wanted to upgrade my broken phone. Suzan was the person that helped me and she informed me that she was the manager. I was confident that she could help me in some way. I told her that I had a budget and only a certain amount of money to spend. She went above and beyond to make sure that I was able to upgrade my phone and she put me on a better phone plan, gave me trackers for my phone, and give me a discount. I was able to upgrade my iPhone 13 to a iPhone 16. I’m so happy I came to that location. SUZAN is awesome and she is running this store well. It was another employee there name Dylan and he was very nice and I could hear how helpful and informative he was while helping other customers. Thank you y’all so much for a wonderful experience. I will definitely and also will recommend your location to others.”
“I damaged my phone and decided I’ll just go ahead and purchase a new one. Lance was appointed to assist me with the purchase and set up and I’m grateful for the experience. Lance went above and beyond his duties as an T-Mobile representative, I truly hope he is rewarded for such! He is professional, Informative, patient, and a pleasant representation of T-Mobile. Lance worked diligently to assist me with all the issues I had today. I would highly recommend him to any and everyone who desires the experience of outstanding customer service:) Thank you Lance!”
“Thank you!!!! The Sterling Heights Xfinity Store went above and beyond to help me receive my promotional credit that wasn’t applied when I upgraded two phones last November . One received the $700 credit but the other was not recognized. After 5 months of dealing with agents online and a myriad of excuses, CJ, other store reps including management worked hard to convince Xfinity and Assurance that I was due the $700 credit. It took three days and numerous ECM investigations to finally get it done. Kudos to the staff and management at the Sterling Heights Xfinity store 14 Mile and VanDyke. 👏👏👏.”
“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”
“I do my best to avoid walking into a phone store, but I couldn't fix some complicated issues with my accounts online and recently came here. I was extremely impressed with how our salesman, Frank, and his manager resolved the issues. He also saved me money. This is a very well run store and I highly recommend it.”
“Andrew was my account specialist at this location. He very knowledgeable and understood my price point. Very great Representative for Verizon. . Good luck Dr Dre. . If you ever go to that store please ask for the representative Andrew. He goes by Dr. Dre, one of the best and the business”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“I thoroughly enjoyed my customer experience with Waheedah Uddin. She was absolutely amazing! I came in for an upgrade and left with a few extras. She even stayed beyond her lunch break to make sure everything was taken care of and did a fabulous job.
She kept my husband and me smiling the entire time. We shared plenty of laughs, but what impressed me most was her ability to remain professional, knowledgeable, and helpful throughout the entire process.
If you’re looking to upgrade anytime soon, make this your store of choice. I would most definitely recommend Waheedah and her team to anyone. Thank you for such outstanding customer service!”
“I had such a great experience. Marvin was so knowledgeable, professional, patient and kind. He made sure I got what i would need. I did not feel rushed and understood all my options. Saf was also helpful. I always enjoy doing business at this Corporate location. Thank you!!!!”
“I recently came to this store when I was in a jam with needing an upgraded phone in a timely manner and stopped in one morning. Daija was great with helping me get a new phone and I'm very happy with it. Thanks again!”
“Just left the Xfinity store on Maple Rd. Billy’s customer service was excellent! He shared all of options with patience. He’s was very helpful and knowledgeable with transferring over my phone”
“Will the store was clean there was not much busy they were professional but really didn't have a lot of information on what I needed to be handled one of the young man told me where to go and I appreciate that but the female worker she didn't really know much of anything but if you want to go to a Xfinity real store that knows all about their real company it would be on 11 Mile and Harper that is the real Xfinity store”
“Alvin at the Verizon store was incredibly thoughtful and helpful while activating my new phone. He took the time to answer all my questions, made the whole process easy and stress-free after hearingall of my text messages had been erased. He had such a friendly attitude the entire time. Excellent customer service — thank you, Alvin!”
“This was the first time I went there to this store please set up my Wi-Fi system so I had to do was come home plug it in and put my password in and it came right on. The two female employees that were there were very friendly answer all my questions”
“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.
The Pros:
Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.
The Cons / Area for Improvement:
Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.
Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.
Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”
“This corporate store was extremely patient and helpful with my elderly aunt. We had to switch carriers and I explained the situation. He worked with us to get her a good deal at a price she could afford on her tight budget.”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“Came in for a new phone and Chad was amazing! He was so informative and helpful. He answered all questions I had and wasn't trying to push products on me to get a sale. He was very personable and easy to talk to. I would definitely go back there in the future if he was there to help!”
10:00 AM - 8:00 PM
28835 Gratiot Ave, Roseville
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“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”