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“Linda was a pleasure to work with! Great place with lots of options and ideas! If youre coming in for an appointment definitely ask for Linda! She made our time here a breeze.”
“Extremely helpful! I had a question with some concerns. Staff went above and beyond to take care of what I needed. This hardware store is worth the extra drive to get great services if the need be. Ty”
“Great staff who literally go above and beyond. Can’t remember her but there was a really sweet small Asian lady who made my experience really enjoyable and smooth. Definitely the type of service that would make me a regular here.”
“Awesome experience with all the guys down at the shop. Had a repair done on a weed whip. Their advice on the repair was spot on and they got the parts for me very quickly!I took a walk around the store while waiting. They have an amazing selection of tools, bits, blades and accessories!!!”
“I had to do a hot water pressure washer rental, and this place was fantastic from start to finish. Their pricing was very fair, but more importantly, the entire staff from Brendan at the front counter to the long hair guy in the back. They were extremely accommodating, friendly and helpful. I had a miserable experience with Sunbelt rentals and this company Was so refreshing to see how they were helpful. I highly recommend them for anything you need, it’s a Small business and all the guys know what they’re talking about which makes a huge difference to me”
“This place has a ton of stuff that you wouldn't think they would. Before shopping anywhere else stop here first, chances are they will save you a long drive even on a Sunday at 2 pm.”
“They greeted and helped me out very fast and were smiling. I really like the way they treat and talk to me and makes me feel at home. Awesome family store! Done business there for over 30 years.”
“Purchased a 2 gallon gas container today, filled it with 1.5 gallons of gasoline and while using it on the first attempt it leaked all around the seal onto my hand. I removed the attachment, secured it again, yet it continued to leak. I called Ace and spoke with a gentlemen who stated I could bring it back in for a refund. Once I emptied the container and cleaned it, I returned to the store where the same gentlemen attempted to teach a new employee how to do a return. In doing so he made an error, was unable to correct it, and subsequently put my refund on a gift card. I asked him to refund my credit card but he stated he could not do so and I would need to speak with a manager on Monday. This isn't the type of service I expect from Ace, especially after selling a defective product that leaked gasoline all over the place. Completely unacceptable.Update: Erin spoke with me on Monday, May 8th from this location and was able to issue a refund to my credit card for the effective item and apologized for the inconvenience.”
“I love Ace. I've been a customer since I was a kid. Somehow they always have what you need in such a small store! Staff is always available, friendly and willing to help.”
“Mark is absolutely fantastic and helping all customers. I came in there looking for an idea. He showed me exactly what I needed. He then proceeded to give me a second option, which, in fact, help me finish the project. I will continue to support this store if the Employees continue to be as good as MArk”
“Stopped in to see if I could get a rebuild kit for an old oxygen tank regulator. The lady/owner fixed it on the spot, works good as new and the price was more than fair. Great customer service.”
“In recently to buy a last minute, requested house warming gift. I needed a Fire pit for bonfires.
Christian showed me the 4 left, all boxed, disassembled. I was on the way to the house. I needed it assembled n ready to go!
Christian agreed to put it together, which he did in 15 minutes !!
He went out of his way, n took care of our needs. Today's world not so much
Thank you Christian, I haven't stopped smiling yet!!”
“We have recently moved in the area and I've been going to Great Lakes Ace Hardware for numerous things. Most recently, I brought a door screen and a window screen in for rescreening. They did an excellent job and the price was reasonable. It took a week for the work to be done but I was advised of that upfront. Ally is very helpful.”
“As a younger woman who regrettably knows nothing about home improvement and whose pride is too big to ask anyone for help other than YouTube, I rate this place 5 stars. Every time I come here someone is eager to help me out. No judgment of how clueless I look/seem. Whether it’s helping me find a product, or educating me on how to use something, I always leave more confidently than when I walked in.
Thank you for your awesome team and support in our community!”
9AM - 6PM
43291 Crescent Blvd, Novi
Hardware Stores
“I went early on a Saturday and there were only a couple people in the store... perfect. The place is clean and bright. The guy that helped me was fantastic and even made time to chat the craft. This store is fantastic I will be back.”
“Small store but they carry some of my favorite brands and almost always have what I'm looking for. Staff seems to know exactly where everything is too so you don't have to waste time guessing.”
“Merry & the rest of the staff are always helpful. I rarely don't find, what I'm looking for. Plus, love that I get coupons to use here too with my Ace Rewards.”
“Everyone in the store was super friendly and helpful! Pat very patiently helped me choose the appropriate toilet, loaded it up and made sure I had everything I needed to go with it. Brandon saw us walking up to checkout and immediately offer his assistance to get it in our vehicle. Elizabeth was the lovely lady that kindly checked us out. This was over all a great experience! Highly recommend.”
“In and out in about 30 minutes to buy everything we needed (except the hanging hardware) to build 2 barn doors with hinges for even easier access. My DIY helper then built the doors in about 5 hours. Changed my kitchen after many years.”
“I went in to get some CO2 for my kegerator as I had recently replaced two kegs but it was clear that the pressure was very low. Both of the people working in the store were helpful. One person got up to get the CO2 while the other worked with me to ring me out. Both were friendly and jovial and personable (interested in my Jeep, joking about the kegs...). The bottom line is it was a pleasurable experience and I left with exactly what I needed in less than 10 minutes.”
“So...I stopped in to the Home Depot in Auburn Hills yesterday to pick up a new dishwasher. They were rude and unhelpful so I left and drove over to the White Lake Lowe's where they were incredibly helpful, knowledgeable and just a joy to work with. I was in and out in 15 minutes with a new dishwasher and installation and removal of the old appliance scheduled and 10 % off of the entire transaction as well. Lowe's you've just guaranteed all of our future appliance business. Thanks for getting it so right!”
“Home Depot is my 'go-to' for any and all hardware and remodeling advice and service delivery. Nice price range...nice discount to military veterans. Excellent customer service.”
“Friendly staff, very helpful! Even though they didn't have an ancient faucet part I was looking for, the gentleman suggested several places who mightbhavebit.”
“I live in Farmington hills but I only come to this location Derrick always take care of me if they don’t have it he will make it happen I appreciate everyone that works there great job”
“What a wonderful staff, from management to sales staff. Very helpful, kind and go out of their way to help you find what you need. Won't go to any other location. This place is a hidden gem!!!”
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“Bought the cheapest weed eater available(wired connection) at this store, it stopped working 3/4 ways through my yard. Returned it to the store without a receipt (used my account) they promptly refunded me, I was on my way within 5 minutes of arrival.”