Genisys Credit Union, established in 1936, serves members in Michigan and Minnesota with a variety of financial products and services, including checking and savings accounts, credit cards, mortgages, and auto loans. The credit union also supports local businesses' financial needs. With 32 locations, it is known for its friendly and helpful staff, providing quality service at each visit. Many members appreciate the caring attitude of employees, especially those who go above and beyond to assist with personal financial situations, such as improving credit scores or resolving account issues. For example, a member praised a banker for helping set achievable goals and providing resources that led to a higher credit score over five years. Others highlighted the staff's kindness and problem-solving skills in fixing fees or resolving deposit holds so they could meet important deadlines like closing on a home. Visitors consistently mention that staff members, whether at Waterford, Highland Rd-M59, or Dixie Hwy locations, greet them promptly and maintain a positive attitude. However, some members have expressed frustration with communication, noting delays or lack of in-person interaction during loan approval processes. Overall, Genisys Credit Union is recognized for its long-standing commitment to helping members improve their financial lives through attentive service and a wide range of financial solutions.
