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9AM - 5:30PM
4416 Dixie Hwy, Waterford
Banks
“This branch is fantastic! They did a great job working with my elementary aged kids. They were patient, efficient, and went above and beyond with my kiddos. Thank you!”
“Shoutout to Stephanie, the Teller who assisted us at this location, as she was amazing. She made the experience completely seamless and was professional, friendly and efficient. I would highly recommend this location for your needs.”
“On the whole, credit unions have better rates, and provide better
service, than banks. But even within the field of credit unions, Vibe
stands apart.
I had a home equity loan with another credit union at 10.5%; vibe
assumed that loan at 6.5%. Across 20 years that makes a big difference!
When I asked Vibe if they could refinance this loan, and if I could get
more cash out, they listened, and did everything they could to meet my
needs.
They did not demand an appraisal up front, which would have added weeks
to the process and $600 to the closing costs.
I hate institutions that do that (and most of them do) - because after
you spent the money for the appraisal, they can still say no.
That's $600 flushed down the toilet.
I expect an answer, yes or no, with the terms of the loan, before I
spend a dime - and Vibe is on the same page.
With this in mind, the closing costs were very low, and they were
willing to fold these into the loan.
All I needed to close was my ID and my signature.
I have had home equity loans before, but none were this quick and easy
and inexpensive.
Their auto loans are just as easy.
They don't demand pictures of the car, as other institutions do. (See
my review of One Main Financial for more on this.)
I got my last auto loan from Vibe in four hours, start to finish.
It was all electronic, except for the last step, handing them the
title, which I did at a local branch in 5 minutes.
A month later I got a signature loan in two hours, start to finish.
I picked up the phone at 9:15, and by 11:30 the money was in my account.
It was all electronic; I could have done it without taking any time off
of work.
I don't want to mislead you, if you're not a member the process might
take a little longer, because you have to create an account -
so say two days instead of two hours, that is still pretty darn quick!
And then your next loan, if you need one, is on the fast-track.
This is the most responsive, agile, friendly, helpful, no-nonsense
institution I have had the pleasure to work with.
If you need a mortgage or loan, save time, money, and hassle, and go to
Vibe first.
Karl Dahlke”
“Every transaction that I’ve done here has been smooth and easy!!. Everyone I have spoken to has been very helpful and knowledgeable. I couldn’t be happier with Vibe Credit Union”
“I had a wonderful experience today at the Genisys credit Union in Waterford on Highland Rd! I was helped by a very pleasant helpful smiling bank teller named Michelle. She helped quickly and efficiently. She was so nice I felt so welcome at that Branch today because of Michelle! I definitely recommend going to this branch it was a very positive experience because of Michelle!”
“I’ve been customer at this branch for over 20 years. All employees at this branch are very helpful. And nice. If there’s any problem, they always help me resolve the issue quickly.. especially Sally and Jill who has been working there for a long time. Great customer experience for many years would never go anywhere in any other branch.”
“Both Dwight and Kenna have been a pleasure to deal with here. The hours of this branch allowing later times during the week (until 6) along with weekend hours help make it easy to get the help you need! Flagstar's website may have some login issues from time to time but that is not the fault of this location. They are awesome here!”
“Went in to open an account and the staff were super friendly and helpful, chatted with the branch manager Zack and he was very insightful and charming. Looking forward to coming back in.”
“We've have many different accounts at nearly every major bank in the area (smaller banks as well). Nothing compares to the service we receive at the Waterford Branch at 7070 Highland road. So friendly, kind, and give you a personalized service that even small credit unions can't match up with. From the Manager to all the tellers, they are some of the nicest people you'll come across not just in banking, but in life. Proud to be a member of Comerica thanks to this branch.”
“Long story short, I went from the ATM to inside back to the ATM then back inside. It wasn't anyone's fault, for some reason my card just wasn't working in the ATM. I was very flustered and overwhelmed because I needed to get this errand done immediately. Between the two times inside, it was two different women who helped me. They were both very patient and understanding. They took their time trying to help me figure it out. I have already called up there to put in a compliment to them to the manager. I also wanted to leave this review. They are great!”
“I went there with a friend who has an account and the way that they used the personal touch to assist her with her banking needs, with another member who appeared to have a hard time managing her account and her mother's, convinced that this place is much more than a credit union. It's family.”
9AM - 5PM
4750 Dixie Hwy, Waterford
Banks
“This place does a good job trying to deal with other closed locations. Went to open another savings account and Cathy hackett was great i was a bit frustrated and she fixed the situation . They always have a good attitude even if you don't.”
“I had some issues to resolve from my mother recently passing away. I contacted Micha a couple times for help. She got back to me very quickly with my questions and gave me clear instructions of what I could & couldn't do next. It was nice to have someone be their, to guide me through.Thank You Micha”
“My son came in 6/29 to open his first checking account and Leslie Johnson was absolutely fantastic with helping him get it set up. She was so kind and put him at ease and helped him get everything squared away. If you ever have to get any help there she is the one to see. She was awesome!!”
9AM - 5PM
994 W Huron St, Waterford
Banks
“The people here are very friendly and knowledgeable. Had the opportunity to work with Aaron, Robert and Gail on different occasions. My mother has been a long time customer and states it is pleasure to come to this branch bc the staff is so sincere. Thank you.”
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“I had not been having the greatest day until Megan helped me when I walked up to the desk,
her friendly and pleasant demeanor was just what I needed. It shows when someone cares about their customers. We shared a story about flowers when I told her about what I saw at Kroger 's (next door) outdoor flower for sale. Your lucky to have Megan as well as a young lady that helped me over the phone over a check cashing question.”