Verizon is a telecommunications company that offers cell phones, wireless plans, and accessories. Customers have had positive experiences with the company, praising the knowledgeable staff who were able to answer all their questions, even if the answers didn't directly affect the outcome. The staff have also been described as quick, reliable, and going above and beyond to assist customers with setting up new phones, adjusting plans, and processing rebates. Customers have appreciated the friendly, efficient, and professional service, especially in panic situations where the staff were able to provide a reassuring and affordable experience.