Kohl's is a retail store that offers a wide range of products for everyday life, including fashion, footwear, beauty items, and home décor. Customers can enjoy savings through sales and Kohl's Cash, making shopping affordable. The store provides convenient shopping options such as hassle-free returns and free store pickup, along with the ability to shop in-store, online, or via the Kohl's App. The store emphasizes a welcoming environment, with friendly and helpful staff who strive to assist customers in finding the right products and managing their accounts. Staff members are often praised for their positive attitude and helpfulness, creating a pleasant shopping experience. Some reviews mention the store's ongoing changes, noting that fashion selections are evolving, which may affect purchasing habits. Customer service experiences highlight the importance of attentive staff, with managers stepping in to resolve issues promptly and effectively. The store also participates in Kohl's Cares, contributing to community well-being through donations and volunteer efforts. Overall, Kohl's aims to provide a safe, inclusive space where customers can find quality products at budget-friendly prices while enjoying good service and community involvement.
While I found the items I was looking for, the store was overcrowded with merchandise. Narrow aisles made it difficult to move easily when other shoppers were in the same aisle.
November 2024
The location is clean & organized for the most part. Most of the employees have good customer service. Thanks
September 2024
Kohl's Southtown. Cashier Shianne was very welcoming and personable. She has a GREAT attitude and her positive energy is contagious. very helpful.
