This Swarovski branch has kind and professional staff who provide impeccable customer service. The associates are super helpful, energetic, and offer follow-up, such as calling when an out-of-stock piece arrives. The experience can be very smooth for purchases, exchanges, and even returns or repairs when an item is missing a crystal, with staff looking up accounts to assist. The store offers lots of sparkly and stunning pieces, including items from the Constellation collection, which are described as surprisingly affordable. Customers report receiving a 20% off coupon after a first purchase. However, some visitors note that they did not see a lot of sapphire rings or earrings or a fun cocktail ring that caught their eye. Overall, the service here can make a customer's day, with recent staffing changes receiving positive feedback.
This branch has kind staff in a way that they follow up if something is out of stock and I received a call from them when the piece I was looking for came back in stock at their store.
March 2024
Lena the store manager was extremely helpful and accommodating.
February 2024
I had to make an exchange today and it couldn't have gone smoother. The associate was super helpful and was very professional. All sparkles and smiles here!
