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“Sarah and her team have taken great care of me over the past several years with my vintage Rolex. Even until the last month of being in business and after a great run, they delivered excellence. I couldn’t say thank you enough.”
“I continue to have great experiences here. I love both the jewelry and the staff! A special shoutout to Rochelle, who went above and beyond by taking the time to help me with warranty questions even after she had already clocked out for the evening. Thanks to her dedication, I was able to complete a successful exchange.
Rochelle and Ryan were both fantastic in helping me get the best value and find exactly what I was looking for. I ended up with a gorgeous new pair of earrings, and Rochelle even helped me choose them based on my face shape. She cleaned them up perfectly before I left, so I walked out looking as good as I felt.
Exceptional customer service and a wonderful shopping experience. I’ll definitely be back!”
“Very great experience ! Have been here numerous times just looking , this time I treated myself ! Why not , only live once ! The owner , he hooked me up and took great care of me ! Thanks ! Would buy from here again !”
“If you are at MOA and are looking for a new place to go for jewelry or ear piercings.. pleaseeeee go to Banter!! Sara was so helpful, and educated me on what bonded and plated jewelry is. Before speaking with her, I used to think it was all fake! Now I know what to buy when I want a gold chain but not have to deal with the outrageous price of gold!! Thank you Sara for being so warm and welcoming and educational! Will definitely be back again!”
“We got served by Alexandra who helped us with everything. She was funny, kind, and extremely helpful. Knowledgeable with jewelry and made the shopping experience WAYYYY better. If you’re buying jewelry here and want to explore all your options, I highly recommend Alexandra!”
“I had a pleasant experience with Nairus. She gave me great service and helped me pick out the perfect ring. I’m really happy with her assistance and would definitely recommend her!”
“You definitely need to go to this location. Well stocked inventory and great prices. Jimmy was very helpful and kind. Andy runs a great store. I definitely wouldn't go to another location in the area. I do recommend this location to others......”
“Very kind service and well-curated store. A stressless chair & ottoman on display were not for sale. Just suggestion: mark NFS. Some things were really just overpriced. Sort of felt like I was back at Grandma’s house.”
“We had a great experience at Gorjana. Jess and Danica were really sweet and helpful. They went above and beyond to ensure that we got the right product and made sure that our experience was unforgettable. The store is lucky to have Jess and Danica❤️”
“I went to Kendra Scott at MOA for the first time this New Year’s Eve and had a wonderful experience. The sales associate, Alissa, was beyond helpful; she was friendly and genuine. She helped me select a beautiful piece for my daughter’s birthday. Another piece I was interested in was not in stock and Alissa and the events manager, Ashley, helped me find the piece at another location. The two were so warm, welcoming and helpful. I will definitely visit again…and book a color bar party with them :) 10/10 recommend”
“Went to this store to return an online purchase. Was greeted by Mary Brooks. She was extremely friendly and helpful. Thank you for your kindness and assistance in helping me find a replacement bracelet. Also appreciated the offers of beverage and cookies. When I come back to the Mall I will stop back to your store. Customer service is a rarity these days..Appreciate all of the extra time you took with me.”
“This store is wonderful. Full of your eclectic needs and beads! The staff was friendly and full of knowledge. I'll definitely come back next time I'm at the mall.”
“The assistant manager, Treasure, was awesome! She did a great job with my ear piercing, was personable/funny, and evidently very helpful. Multiple other employees asked her questions and she was able to help them while still making my experience special.”
10AM - 9PM
105 North Garden N105, Bloomington
Jewelry Stores
“Love this store, and this location has great service. Especially Adrian! He was so helpful with finding everything and he made the experience great. Thank you Adrian!”
“The girl who did the piercing was great! ShePierced My baby’s ears in under a minute and the gun didn’t get stuck or nothing it was all smooth. She was great with my baby too. Your the best cece!!”
10AM - 9PM
60 E Broadway, Bloomington
Jewelry Stores
“This store is wonderful!! The staff is great, very knowledgeable and extremely accommodating!! Don't hesitate to come in and shop!! They are very honest and they have a huge selection!! Their prices are really good as well!! I am a customer for life!!”
10AM - 9PM
288 N E Ct, Bloomington
Jewelry Stores
“I would like to formally recognize Christina, Store Manager at Swarovski, for delivering an extraordinary level of service that went far beyond my expectations. I recently encountered an issue with an order that needed same-day processing, and Christina handled the entire situation with remarkable professionalism and genuine care.
From our very first interaction, Christina demonstrated patience, attentiveness, and a warm, friendly demeanor that immediately put me at ease. She took the time to fully understand my needs and approached every step with exceptional clarity and dedication. Having worked in the customer service industry for over 10 years, I can confidently say that Christina embodies the rare standard of excellence that many companies strive for but few truly deliver.
What truly distinguished Christina was her willingness to go above and beyond the basic expectations of her role. While most representatives might stop at the minimum requirement, Christina took complete ownership of my situation. She followed up with me throughout the entire process, ensured the order was successfully processed for same-day shipping, and even texted me after delivery to confirm everything arrived perfectly. Her level of commitment reflects not only her professionalism, but her authentic dedication to customer satisfaction.
Individuals like Christina are the type of people I look for in my own work environment—leaders who demonstrate empathy, initiative, and an unwavering commitment to excellence. Swarovski is incredibly fortunate to have a manager of her caliber representing their brand. I hope this review reaches the appropriate supervisor, regional manager, or corporate leader who recognizes the importance of exceptional customer experiences, because Christina without question deserves acknowledgment.
She has earned my complete loyalty, and Christina will be my go-to contact for all future Swarovski purchases. I will also be recommending friends, colleagues, and family members to her with absolute confidence.
Exceptional team members create exceptional customer experiences—and Christina is a shining example of that.”
“I had an amazing experience Alianna and Luis have amazing customer service they were busy but I didn't have to wait long to be helped. I took a long time deciding what I wanted. The associates was very patient with me and I left with what I went in there for. Thank you so much to Alianna and Luis for their amazing customer service.”
“Was my 1st time in a Claire’s and there were more options than I was expecting by just seeing online. Staff was friendly and welcomes you in when you first arrive. Seems a lot of earrings especially go on sale quite a bit. They’ve got jewelry, nail polish, stickers, lip glosses, other makeup products, hair products, and more.
The brand is definitely leaning towards the younger audience by it’s products and colors yet I do think adults and older people won’t find a problem finding something they like or find cool. There’s 2 Claire stores in the Mall on different floors as well.”
“Set an appointment time and then went to a store or two while I waited, my appointment started within five minutes of the scheduled time. Al gave me two mid helix piercings, and was super kind, professional, patient, and knowledgeable. I feel like the varying wait time is definitely worth the overall experience. Also, the rooms are super clean, literally smells like a doctors office. Will def go back once these are healed✨”
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“I was nervous to buy a ring. I had looked around online and was overwhelmed with what my options. I didn’t think I could impress my gf, all of her friends were getting these big rings and I didn’t think I could compete. I went to Zales at MOA and Mary the assistant manager was so helpful. She helped me find not one but two rings! Engagement and wedding and they were way nicer than what I even imagined! Take yourself to zales and ask for Mary”