Dr. Martens Mall of America provides an exceptional shopping experience for customers. The store's staff, including Karla, Sam, the employee with glasses and a blue sweater, Colin, and Sarah, are praised for their outstanding customer service. They are described as friendly, helpful, and efficient in assisting customers, whether it's a first-time visitor or a returning customer. The employees go above and beyond to ensure customers find the perfect pair of boots, even suggesting additional options that the customer may like. The overall in-store experience is described as positive, with customers leaving feeling satisfied with their purchases and the level of service they received.
Excellent customer service. I went to several stores to find something comfortable for a wedding reception before this store at MoA. Kelsey was amazing! Quick, kind, and patient. I found exactly what I needed. Her enthusiasm and wonderful attitude made it an excellent experience. Thank you, Kelsey!
July 2026
A huge shoutout to Karla and Sarah from the Dr. Marten’s MOA team. They went above and beyond to help me out. Truly an enjoyable experience and a great atmosphere!!
July 2026
Collin was a HUGE help and such a joy at the MOA store. Helped with my mom to get so many pairs of shoes to try, funny, and great energy. Thanks!
