Verizon’s store in Eagan offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit the store in person or conveniently place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The store aims to provide helpful assistance, with many customers noting positive experiences with staff members who are friendly, professional, and patient. Several reviews highlight staff members such as Dominique, Tanner, Emily, and Jeremy for their excellent service, knowledge, and ability to make complex or stressful processes, like transferring service or resolving billing issues, smooth and efficient. Customers appreciate the friendly atmosphere and the staff’s willingness to share life stories and ensure their needs are met thoroughly. However, some customers have experienced longer wait times and occasional frustrations, particularly with phone-based customer service. Issues with account management and verification processes can lead to extended calls and confusion, but store personnel are generally considered helpful and accommodating. Overall, Verizon in Eagan is recognized for its good customer service, friendly staff, and convenient options for both in-store and online orders, making it a reliable choice for mobile and internet needs.
Had a snafu with my online order but Bryce was super helpful and friendly. It took a while, (40+ minute phone call and multiple transfers) but we walked out with what we needed as satisfied customers. Store was clean and organized.
July 2024
Waiting time is sometimes long. Other than that, I’ve never had any issues coming here. Questions are answered and problems are resolved. See you next time Eagan Verizon if I need an upgrade or anything else.
March 2024
I had to make an appointment? What has become of Customer service!!!
