Costco Optical Department is a busy yet organized location that offers a variety of glasses and optical services. Many customers appreciate the cleanliness and spaciousness of the store, making it easy to navigate despite the crowd. The staff is generally dedicated and helpful, with some reviewers noting positive experiences with managers who address concerns promptly. However, experiences with the eye doctor can vary. Some customers have reported dissatisfaction, stating that the doctor seemed more focused on selling glasses than on providing a thorough eye exam. There are also mentions of limited options for glasses, particularly regarding specialty features like tinted lenses. While some customers have had success with transition lenses and bifocal prescriptions, others faced issues with incorrect prescriptions that led to discomfort. The shopping experience at Costco is fast-paced, and customers are advised to visit during off-peak hours for a more relaxed environment. The deals and product selection are often praised, making it a preferred shopping destination for many. Overall, while the Optical Department has its strengths, prospective customers should be aware of potential limitations regarding eye care services and be prepared for a busy store atmosphere.
Always had a good experience and friendly customer service!
June 2022
It's mostly similar to other Costcos. Two things I appreciate are the carts have a slightly different, more kid friendly shape, and the spacing is slightly more roomy.
December 2019
I was running late because of traffic, but they were able to schedule me for a little later same day. My appointment went quickly. I didn't feel rushed though. The eye doctor was wonderful. Talked me through the whole way and she was super skillful at her job. A wonderful experience from start to end. I LOVE my new glasses.
