Apple Southdale provides helpful and friendly service for device support and purchases. Customers report super helpful and very friendly staff who are knowledgeable, personable, patient, and thoughtful. The Genius Bar offers efficient service, with one customer noting they were in and out within 25 minutes for an iPad issue. Staff members show great patience and do not pressure customers, providing really good customer service. For new phone purchases, customers are immediately greeted upon entering the store. Staff assist with setting up the new phone and transferring all data from the old device. They also provide unexpected trade-in credit for old phones and can expertly install screen protectors. The overall impression is of a great store with a wonderful staff who help every variety of customer expertly and with friendliness. Customers are very impressed and would definitely recommend this location for future purchases or support with devices.
Dead battery on my 3 yr old MacBook. My fault, it was in storage from a move. Anyway, I made an appointment, ordered a new battery, and it was installed later that day! Super helpful and very friendly staff.
July 2025
Genius Bar review: John helped me with a lot of patience and thoughtfulness, and got along with my humor… he spent way more time than I expected and when it was clear I probably needed to spend money he did not pressure me and told me to go sleep on it. Really good customer service - thanks John!
May 2025
Needed assistance with 3 devices. Over three appointments the Apple team displayed professionalism, thoughtfulness and great service for this 84 year old. Kudos to this team! Thank you!
