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“We walked into Verizon/Wireless Zone in Rosemount frustrated, irritated, and honestly pretty fed up after dealing with what had become an absolute mess.
Our issues were not simple. We were dealing with major billing discrepancies, incorrect quoted monthly pricing, phone numbers/lines that had failed or been purged, problems with combined services like Netflix, and discounts and credits that either weren’t available, weren’t corrected, or hadn’t been applied properly. By the time we walked through the door, there were so many separate problems tangled together that we didn’t even know where to begin.
And then we sat down with Sam.
I cannot say enough about the level of customer service Sam provided. It was genuinely astounding. He was patient, knowledgeable, thorough, professional, personable, and — most importantly — he actually cared about figuring out what had happened and what could be done about it.
Sam didn’t rush us. He didn’t dismiss anything. He didn’t give us canned answers just to get us out the door. He took the time to go through issue after issue, explain what he was seeing, make calls, investigate problems, work through solutions, and do everything within his power to get an incredibly complicated situation straightened out.
Were absolutely every single one of our issues 100% resolved before we left? No — and considering the extent of the mess we walked in with, that probably wasn’t realistic.
But that is exactly what makes this review worth writing.
We walked into that store pissed off, and somehow walked out more than pleased, even knowing we still had a few loose ends to tie up. That is entirely because of Sam and the extraordinary amount of effort he put into helping us.
There is a massive difference between an employee who simply does their job and an employee who makes a customer feel like their problem has become his problem until he has done everything possible to help fix it. Sam is absolutely the latter.
His customer service was fantastic, exceptional, and frankly unparalleled compared with what we have experienced elsewhere. I don’t give a sh*#! how badly this sounds like a fake corporate testimonial- it’s not. Walk into that store and see for yourself.
Verizon/Wireless Zone Rosemount: whatever you’re paying Sam, it isn’t enough. Employees like him are the reason frustrated customers remain customers.
Thank you, Sam. Seriously. You turned what could have been an absolutely terrible experience into one that left us incredibly impressed and genuinely grateful.
10/10 customer service. Sam deserves recognition for this one.”
“Amazing customer service. Worked with Ricky and the store manager Matt. Very knowledgeable and got my broken phone data fully recovered and transferred to a new phone. They definitely go the extra mile. There is a small fee since they are an independent store of about $53 after tax for phone setup but well worth it for the service. Will be back for any future issues.”
8AM - 5PM
20809 Kensington Blvd, Lakeville
Electronics
“AWC is an amazing partner and am always delighted to work with them! Fast, Friendly, Knowledgeable and Great Radios! Thank you Robin and Austin for your support! =)”
9:30AM - 8:30PM
Apple Valley
Electronics
“We absolutely love Ms.Laureen! She makes every lesson fun, engaging, and something the kids genuinely look forward to. She goes above and beyond to make each student feel special—she even bakes delicious cupcakes to celebrate their birthdays! One of our favorite traditions is when students fill their punch card, she celebrates by playing the trumpet in piano, which always brings smiles and excitement. Her creativity, kindness, and encouragement make learning piano such a positive experience. We highly recommend her to anyone looking for a talented teacher who truly cares about her students!”
“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”
10AM - 7PM
1064 County Rd 42 E, Burnsville
Electronics
“Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“Way to go Target Apple Valley store! I really appreciate your ***clean and fast self-checkout station! Keep up the good work your staff is always smiling and ready to assist me on myself check out process.”
“The man that helped me in electronics was great. I asked him where something was, and he actually came over to me a couple of minutes later to see if I found what I needed.”
“The staff are very friendly, and there is a great selection of products at this location. I purchased an MSI MAG 850W PSU here for a great price plus it's close to my workplace which is awesome.”
“Whenever I’m picking up a game or buying some cards here, Jon is always providing a positive attitude and great service. He’s engaging and always great to talk to. Best GameStop I’ve been to.”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“Stopped in to inquire about switching to fiber internet. Zach Z was great to speak to. He educated my husband and I on the differences, costs, and installation process leaving us both comfortable with the decision to switch.”