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10AM - 6PM
14321 Nicollet Ct #100, Burnsville
Mobile Phones
“I thought the charger port was damaged. The tech cleaned the port and it is working again. Ten minutes and $40 and I am very grateful! I will go back if I need my phone looked at again!”
“Redemption points for Verizon (after an initial experience with the Apple Valley store, who felt very sales pushy & not transparent at all)! I am skeptical when it comes to sales when needing customer service, so went to two other branches after with different things & just want to give a grateful shout-out to the Farmington reps (Tim & Nick) & Rosemount's (Zach & Colleen). You were all genuinely kind, patient & helpful! Thank you for reestablishing trust & assistance, answering my plethora of questions & hesitations I came in with! :)”
“Very pleased with the customer service at this location! Jerry helped us upgrade our phones and was very knowledgeable and made the transition easy. During my time, there were a variety of people who came into the store and even while helping me, he gave the following customers the proper and individualized attention they needed (while not compromising my service) as he was working solo. Just a very good use of multi-tasking, problem solving and friendly customer service!”
“I went in to the AT&T store to upgrade one phone and ended up upgrading two phones and buying a watch!
BONUS - I walked out with a smaller monthly phone bill and wasn't expecting that! All because of Victor the AT&T Representative. He was honestly the best sales person I have ever encountered! He really helped me out and made me feel like he was looking out for my best interest.
I have been an AT&T customer for many years, and Victor (along with the AT&T Service) is exactly why I haven’t switched to another cell phone carrier.”
“Jay was super awesome. Greeted me the moment I walked in the door, listened and catered to all my needs. Highly recommend this location, great customer service is hard to find now a days.”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”
10AM - 7PM
1064 County Rd 42 E, Burnsville
Mobile Phones
“Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“Tj was awesome and knowledgeable. Handled our problem quick. He's definitely an expert in his field. He even explained why he was doing what he was doing! Stayed a few minutes after close to help out too! Definitely appreciate it! This location is way better than the other east location too”
“This TMobile is superb! Specifically Rez as he so willingly and kindly helped us with our family of 5 getting new phones and internet. We were there over two hours and had lots of questions. He didn’t get frustrated with us and was in a good mood the whole time. He knew how to troubleshoot any problem and still had time to greet every customer that walked in the door. Anytime we need anything we will go see Rez at the Lakeville TMoblie and you should too!”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
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“Highly recommend this store, if you like customer service this is the place to go. Wanted to upgrade my iPad and they took very good care of me. They also transferred all my stuff from old mini to new iPad.”