Cell Phone Stores near Farmington, MN

“Stopped in to inquire about switching to fiber internet. Zach Z was great to speak to. He educated my husband and I on the differences, costs, and installation process leaving us both comfortable with the decision to switch.”

“We walked into Verizon/Wireless Zone in Rosemount frustrated, irritated, and honestly pretty fed up after dealing with what had become an absolute mess.

Our issues were not simple. We were dealing with major billing discrepancies, incorrect quoted monthly pricing, phone numbers/lines that had failed or been purged, problems with combined services like Netflix, and discounts and credits that either weren’t available, weren’t corrected, or hadn’t been applied properly. By the time we walked through the door, there were so many separate problems tangled together that we didn’t even know where to begin.

And then we sat down with Sam.

I cannot say enough about the level of customer service Sam provided. It was genuinely astounding. He was patient, knowledgeable, thorough, professional, personable, and — most importantly — he actually cared about figuring out what had happened and what could be done about it.

Sam didn’t rush us. He didn’t dismiss anything. He didn’t give us canned answers just to get us out the door. He took the time to go through issue after issue, explain what he was seeing, make calls, investigate problems, work through solutions, and do everything within his power to get an incredibly complicated situation straightened out.

Were absolutely every single one of our issues 100% resolved before we left? No — and considering the extent of the mess we walked in with, that probably wasn’t realistic.

But that is exactly what makes this review worth writing.

We walked into that store pissed off, and somehow walked out more than pleased, even knowing we still had a few loose ends to tie up. That is entirely because of Sam and the extraordinary amount of effort he put into helping us.

There is a massive difference between an employee who simply does their job and an employee who makes a customer feel like their problem has become his problem until he has done everything possible to help fix it. Sam is absolutely the latter.

His customer service was fantastic, exceptional, and frankly unparalleled compared with what we have experienced elsewhere. I don’t give a sh*#! how badly this sounds like a fake corporate testimonial- it’s not. Walk into that store and see for yourself.

Verizon/Wireless Zone Rosemount: whatever you’re paying Sam, it isn’t enough. Employees like him are the reason frustrated customers remain customers.

Thank you, Sam. Seriously. You turned what could have been an absolutely terrible experience into one that left us incredibly impressed and genuinely grateful.

10/10 customer service. Sam deserves recognition for this one.”

“I thought the charger port was damaged. The tech cleaned the port and it is working again. Ten minutes and $40 and I am very grateful! I will go back if I need my phone looked at again!”

“Amazing customer service. Worked with Ricky and the store manager Matt. Very knowledgeable and got my broken phone data fully recovered and transferred to a new phone. They definitely go the extra mile. There is a small fee since they are an independent store of about $53 after tax for phone setup but well worth it for the service. Will be back for any future issues.”

“I had to go back to the store for some follow up issues and I was taken care of by Tori. Holy amazing service, she was so kind, patient and knowledgeable. She explained every detail and took her time with me to make sure everything was resolved. I would 100% recommend her!!”

“I broke my phone and was in a real jam. I had been going to throw Apple Valley location but my original sales person who reminds me of the Sherminator from the movie American Pie made no effort to help me. So I decided to go to the Lakeville location and boy am I glad I did. Brihana was so helpful. She actually took the time to listen to me and help me solve my problem. I sell homes in Lakeville and I am always on the move. My phone is my business and depend on it. She gave me several options and helped me get back up and on the road. I am truly grateful for her. I highly recommend this location and Brihanan specifically. All stores are not created the same and she reminded me of what customer service really means. Lakeville is a wonderful community to live in with wonderful stores and people. If you have any questions about the real estate market in Lakeville reach out. I always share great experiences like this with my clients.”

“My phone was unable to charge. Battery would not recharge. Purchased another phone but was unable to retrieve data from old phone and had not saved any info in the cloud. An amazing tech at this store, Jean Jacques, for 5 hours, in between helping others, attempted in so many ways to recover the data. And yes he succeeded! He was pleasant and professional. That man deserves a raise!”

“The T-Mobile store at Sam's Club in Apple Valley, MN has an amazing quick-thinking customer care coordinated team!

They know phones, their products and plans well, and work together succinctly under pressure, using their upbeat synergy. On Sunday, both employees partnered with me on handling multiple issues at every turn from the company from which I was switching. One person stayed much later to aid in finding solutions.

The final issue for completing the change turned into a blocker, but inspired them to troubleshoot options for me at lightning speed to ensure I would have a temporary phone until the 24-72 hour block would end!

After the first 24 hours, I had to return to the store because I did not know how to get the Sim card from the loaner phone's tray and had accidentally shut it off: it was a flip phone & I was unable to figure out how to turn it back on.

I was pleased to find the person who stayed late yesterday was available & willing to help me!

He breezed thru it all and determined my phone was no longer being held hostage & my phone was working properly in under 5 mins!

They are a true team of superheroes and clearly willing to support for any situation! Thank you ALL: VERY MUCH!!”

“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”

“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”

“Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H”

“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”

“I love this store. Great friendly and professional service.
Satta helped us to replace and activate a defected SIM card in about 10-15 mins. I really appreciate her help. She is awesome,”

“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”