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“My phone was unable to charge. Battery would not recharge. Purchased another phone but was unable to retrieve data from old phone and had not saved any info in the cloud. An amazing tech at this store, Jean Jacques, for 5 hours, in between helping others, attempted in so many ways to recover the data. And yes he succeeded! He was pleasant and professional. That man deserves a raise!”
“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”
“The T-Mobile store at Sam's Club in Apple Valley, MN has an amazing quick-thinking customer care coordinated team!
They know phones, their products and plans well, and work together succinctly under pressure, using their upbeat synergy. On Sunday, both employees partnered with me on handling multiple issues at every turn from the company from which I was switching. One person stayed much later to aid in finding solutions.
The final issue for completing the change turned into a blocker, but inspired them to troubleshoot options for me at lightning speed to ensure I would have a temporary phone until the 24-72 hour block would end!
After the first 24 hours, I had to return to the store because I did not know how to get the Sim card from the loaner phone's tray and had accidentally shut it off: it was a flip phone & I was unable to figure out how to turn it back on.
I was pleased to find the person who stayed late yesterday was available & willing to help me!
He breezed thru it all and determined my phone was no longer being held hostage & my phone was working properly in under 5 mins!
They are a true team of superheroes and clearly willing to support for any situation! Thank you ALL: VERY MUCH!!”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
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“I had to go back to the store for some follow up issues and I was taken care of by Tori. Holy amazing service, she was so kind, patient and knowledgeable. She explained every detail and took her time with me to make sure everything was resolved. I would 100% recommend her!!”