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“Other than the incident below, I have only good things to say about my experiences with Spectrum. Been with them now (second stint) for 4 almost-incident-free years. Dealing with the automated phone menus and the (AI?) support chat is kind of a bummer, but any time I've talked to an actual person, either by phone or in-store (the below as the exception), everyone has been generally quite friendly and helpful. The incident below is the only problem I've had, my mood already soured by 2 days without internet (it was eventually determined squirrels had chewed into our above-ground cable line)--somehow non-local phone support scheduled me an appt at a local store during a time when they were closed. How do you let that happen?
Previous 1-star review: Had no Internet for 2 days. Chat support couldn't help, but phone support was nice enough to schedule me an appt at my local store to pickup a new modem. I got there at my appt time only to find it was closed (temporary hours), and the 2 people onsite refused to help me.”
“I went in to the store because portions of my phone had been compromised. Alex at the Rosemount MN store was a massive help in a remedy. He found the area and assisted in helping it should not happen again. I'll be back!”
“Just stopped in after calling ahead of time.
Carter was EXTREMELY knowledgeable and beyond helpful. He found things for me ahead of time and set them aside knowing I was on my way.
The process was quick, easy and painless.
Look no further THIS IS YOUR NEW VERIZON LOCATION!!!!
Thank you Carter!”
“⸻
I am truly beyond grateful to Alex for all his incredible help, patience, and knowledge. As someone who feels completely lost when it comes to technology, he explained everything to me and helped me in ways I never imagined possible.
Millions of thanks, Alex!
I truly wish everyone who works in customer service had even a little — or better yet, 5% — of your patience and kindness.
Thank you so much!”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“Tj was awesome and knowledgeable. Handled our problem quick. He's definitely an expert in his field. He even explained why he was doing what he was doing! Stayed a few minutes after close to help out too! Definitely appreciate it! This location is way better than the other east location too”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
“I went into Verizon in Burnsville and had to get a special service taken care of. I was treated kindly respectfully and very quickly! Very knowledgeable staff what I needed a specialty personnel and Matt helped me. He was amazing. Very kind. Explained everything in great detail to me and I felt relieved after leaving there. Everybody was very professional kind understanding and being of an older generation patient I would recommend the Burnsville Verizon to everybody and anybody thanks so much again for the great service”
“Thank you for upgrading my neighborhood to fiber. Uptime has been 100% and the speeds cannot be touched by any of the other internet companies including comcast! As long as the price stays fair I will keep this review at 5 stars.”
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“This TMobile is superb! Specifically Rez as he so willingly and kindly helped us with our family of 5 getting new phones and internet. We were there over two hours and had lots of questions. He didn’t get frustrated with us and was in a good mood the whole time. He knew how to troubleshoot any problem and still had time to greet every customer that walked in the door. Anytime we need anything we will go see Rez at the Lakeville TMoblie and you should too!”