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“Other than the incident below, I have only good things to say about my experiences with Spectrum. Been with them now (second stint) for 4 almost-incident-free years. Dealing with the automated phone menus and the (AI?) support chat is kind of a bummer, but any time I've talked to an actual person, either by phone or in-store (the below as the exception), everyone has been generally quite friendly and helpful. The incident below is the only problem I've had, my mood already soured by 2 days without internet (it was eventually determined squirrels had chewed into our above-ground cable line)--somehow non-local phone support scheduled me an appt at a local store during a time when they were closed. How do you let that happen?
Previous 1-star review: Had no Internet for 2 days. Chat support couldn't help, but phone support was nice enough to schedule me an appt at my local store to pickup a new modem. I got there at my appt time only to find it was closed (temporary hours), and the 2 people onsite refused to help me.”
“I went in to the store because portions of my phone had been compromised. Alex at the Rosemount MN store was a massive help in a remedy. He found the area and assisted in helping it should not happen again. I'll be back!”
“Just stopped in after calling ahead of time.
Carter was EXTREMELY knowledgeable and beyond helpful. He found things for me ahead of time and set them aside knowing I was on my way.
The process was quick, easy and painless.
Look no further THIS IS YOUR NEW VERIZON LOCATION!!!!
Thank you Carter!”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
“I would highly recommend this T-Mobile Store!! They were quick to greet me. Matt addressed and resolved the technical issue I was having with my phone. He was very pleasant, professional, great customer service. This will be my Go To store from now on.
Thank you Matt”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“I experienced the best service I've ever experienced at a cell phone store. Hands down. Darion the store manager was an expert to work with and he managed to support the others in the store all while keeping our transaction diligently moving forward.
I would go out of my way to work with this group again. I was grateful that my experience went so well on a Saturday night.”
“Tom saved the day for my family! My daughter broke her phone and we were in a difficult financial situation. He and his manager worked out several options for us. They even helped make sure we were saving money on our current plan. These guys care about their customer and treated us like family! I will definitely be going back to see Tom for our future phone updates. Outstanding team work and customer service!”
“Granite Unlimited Inc. trusts Verizon for all our communication needs. Their reliable network, excellent customer service, and cutting-edge technology keep us connected and efficient. Highly recommended!”
“Thank you for upgrading my neighborhood to fiber. Uptime has been 100% and the speeds cannot be touched by any of the other internet companies including comcast! As long as the price stays fair I will keep this review at 5 stars.”
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“Very Welcoming & Helpful Staff.
From The Moment I Had A Question About My Plan, Phone Upgrades or Promotions I Can Have Or Get They Were So Incredibly Helpful & Insightful When Helping My Decision Making.
Took the time to clearly explain everything clearly to me without judgment and glad to say I can call them a local team of friends whenever I have a phone problem or issue in terms of being my service provider.
T-Mobile will forever be my service provider, and it’s all thanks to friendly support staff that my day feels a little bit less stressful and can stay connected with my people whenever & wherever I am.
And It’s All Thanks To T-Mobile, Thanks Guys!”