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“I went to this store after having a terrible phone call with Spectrum and I wish I would have skipped that and came to the store first instead. I worked with David and he was great. He helped me and went above and beyond. I will go here for all of my spectrum needs going forward.”
“Best Verizon store I’ve been to. Bernie and Alex were extremely nice, helpful, and knowledgeable and hooked us up with everything we needed for our phones. Will definitely come back here.”
“I walked in to the Verizon store in Farmington, MN & Carter assisted me immediately. The screen on my phone blacked out & Carter first assessed my phone & then fixed the problem and offered suggestions on fixing other issues with my phone. Timothy, the other person working, offered suggestions to Carter & the two worked expeditiously & were quite perfessional.Thanks guys!?”
“The only reason I am giving them 4 stars is because if Matt. He stayed well past close to make sure my wife’s new phone worked properly before leaving the store. He was super knowledgeable and informative and helped us with a million questions. Thank you Matt!But, I do not recommend working with Laura. She was obviously waaaayyyy too busy talking Spanish to these five guys, convincing them to all get either new phones or cases or whatever to help us out. We waited for one hour or more (after being told it was going to be 20 minutes) to get helped. This lady knew there were other customers waiting, but she had to flirt with these five guys to convince them that they needed all this stuff.I do not recommend ever dealing with her. Obviously she only cares about getting a sale and not about the customers; unlike Matt!”
“The Burnsville T-Mobile store has always been my go to T-Mobile store (even though there are some stores closer to where I live). I recently went to the Burnsville store to upgrade my IPhone. Alex was extremely helpful! He spent a lot of time helping me and making sure I understood the upgrade, the cost, the features, and what features I would need. He didn’t try to sell me things I did not need. He is an excellent employee!!”
“The technician was eligible and helped service the account accordingly. Unfortunately, the service that was needed we needed (order a phone that wasn’t available in store) through the app so that way we could still have a device and order the new one that we wanted to get. But he still took the time and walked us through everything to place the order that needed to be done.”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“I spent almost 2 hours on the phone with customer support only to be hung up on. I went into the Apple Valley West store and worked with Corie S. She was fabulous and took the time to fix the issue I was having. I highly suggest this location!”
“Shane was amazing! Was extremely patient and helpful when I came in to open a new account. He jumped through hoops with Customer Service after I had to overcome some technical issues with the activation of service. He made several long duration calls to resolve the conflict and was cool and collected the whole time. Most Reps would have probably been ready to hand the situation off, but He held on until everything was completed. The purchase was successful after all his assistance, and I was able to leave satisfied with Service. Shane went above and beyond! I recommend this site to anyone interested in mobile or internet service.”
“Thank you for upgrading my neighborhood to fiber. Uptime has been 100% and the speeds cannot be touched by any of the other internet companies including comcast! As long as the price stays fair I will keep this review at 5 stars.”
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“This place had by far the best customer service i've seen in a while, as a fellow business it really was exciting going into a location and having every question you have answered, and even helped lower my bill and got my business home internet for $30 a month!!! GOODBYE SPECTRUM”