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“Great family run business. There was a mix-up, I got an old box instead of a new. Owner called me and personally made things right. The old box was taken back and a new one was onsite in few hours no questions asked. The box is really clean and nice.”
9:30AM - 6PM
1750 MN-36, Roseville
Self Storage
“I love extra space and the service i get there it's second to none!!! Would recommend & will continue to use them as my go to for my storage needs. Thanks Extra Space!!”
“Matt's moving did a very good job with our FFE install. We had a large 2 pool project of installing over 80 pieces of furniture. The staff were professional, fast, and the price was competitive. They also assembled items as well, which made the project go smoothly. Request Matt S.'s crew for your moves.”
“Rented 3 units for two years with no issues. Units were clean, and I did not have any damages. Only reason for leaving is a relocation to another state. Moved out all my belongings the last day of the month. Was on auto-pay, and Peggy was very helpful in closing my account that last day so I wouldn't get charged for the following month.”
“The facility is clean and well maintained. Steve is a great site manager. He’ll address any concerns you have and is very prossional about it too. My only con, is since I’m there everyday; I don’t have a personal clicker for the garage door ?”
“Holly K & Nathan @ the North St. Paul location are great! Real people with real answers and no bs. Facility is clean and well-kept. Nice, large bays. Plenty of room to work with, when dealing with large objects. Decent rates with a clear understanding of costs over time.”
“The experience with this PS has been nothing short of amazing! I've been coming to drop stuff every day in advance of our move- convenience of mobile app access to the gate, easy in-out-and back on the highway, and clean/well kept grounds. On days when it snowed, the driveways were plowed right away in the morning. Also, Shellie is fantastic and great to work with - I had forgotten to replace my lock one day, so she was able to temporary secure it until the next day when I came back. Overall would recommend and use again for my next move.”
“I rented at Stor for over a year and cannot say enough amazing things about the experience. This was my first time renting a storage unit and Stor has exceeded my expectations. I was nervous about keeping my things somewhere outside of my home because it was new to me, but I am so glad I picked this one. The move-in process was easy and simple, getting in and out of the building is secure and quick. Payment is easily processed through autopayments. The building has plenty of sturdy carts to utilize. Everything was very clean, dry, and completely climate controlled. When I moved out this week to relocate out of state, my items were in the same condition they were when I moved them in last summer. I barely had to sweep the unit, that’s how clean it was. Moving out was easy and hassle free. All the interactions I had with the staff were great from move-in, general questions, to move out. They responded quickly and knowledgably. I highly recommend this facility!”
“Kendra was great in helping to navigate a significant price increase for our space. The place is clean and safe, but we questioned the need for such a sharp increase over a year. We were able to negotiate the rent.”
“Best experience Ever! Very friendly staff. Kalin was super Awsome with us. The storage place and units were immaculately clean. Very Glad I found this spot. I will share how Great Public Storage is with all my family and friends! Thank you kalin! we really Appreciated you being so helpful.”
“I love extra space storage Erica is the best she's always on the job and I believe she goes a little over the requirements to make sure her customers are happy but it's so genuine and sincere makes you feel like family thank you”
“My experience was nothing but awesome. The facility was always clean. My belongings were stored there for over a year. I was always comfortable knowing that my things were safe. The friendly employees were always very helpful.
I was looking for a clean, spacious, climate controlled and safe storeage unit, istorage was the best option. They have great prices and right in the city.
I highly recommend this company if you are looking for storage spaces.”
“I love it
It’s clean and easy process the manager is also friendly I enjoyed to be with their customers
Again I got feel good about the job they doing reality show above and beyond the rate I recommend everyone one. Store located Roseville Mn is the best one”
“Affordable, clean and well maintained storage facility. Devon was very helpful with my move in. I recommend this facility if you want a warm and clean storage unit to store your belongings.”
“We needed to find short term storage for the belongings of two of our children attending the university of Minnesota. I found the storage facility to be clean, safe and in a good location. Everything is done on their phone app, including lease signing, building entry, and lease termination . I found the staff to be attentive and helpful with any questions I had.”
“I checked online to understand their options and then stopped in. The person at the front desk (Dave) showed me a few units. We discussed a bit what I was in need of -- storage of long pieces of trim while we renovate a home -- and he directed me to a unit on the top level that was at the east end of the building with taller ceilings where I could then store the trim vertically, which was also conveniently next to stairs that made it easy to bring up long pieces of trim. This allows me to use the unit much more efficiently. I reserved that unit that day and officially rented it out a few days later. It's now been a week and I've mostly filled the unit (including a chair and couple other items in addition to the trim), which means it is no longer in my way in our renovation. Everything has been really smooth, the two folks I've interacted with on staff were very friendly and helpful, the building is nicely conditioned (temperature and humidity), and the building is also very clean. Five Star Storage is an easy "yes I recommend" for anyone looking for storage in the area.”
“Shellie was extremely knowledgeable, and a huge help in tending to a recent rental concern of mine. I’ve been a satisfied tenant at the Hugo location for many yrs, however rental increases of 40% every 6 months are simply not feasible long term. Sadly, I will be looking elsewhere.”
“Lack of communication with the property manager,
No actual times that they'll be in.
There has been an "IT issue" since Saturday but we've seen multiple people access their units. I was told they'd call us with a temporary key so we could have access to our property/belongings. If this is supposed to be a safe place for our belongings why the hell is there no communication with us or access to communication with you guys? We can't get ahold of property manager and it's not always an option for us to drive down there.
Biggest complaint here is the lack of information and being told he would call us back. He didn't, I've called multiple times with NO answer. I've left 2 voicemails... 1st I was nice about, 2nd one I mean. The second we have access to our belongings we're out.
As promised:
I think his name is Tom finally came to the office. We talked a bit and he was understanding of me being upset and wanting to rage; we joked a bit and he was able to get me in. It was a temporary code... but I hope the IT gets itself figured out.
Seriously if you're about to leave a review because of the same issues - you aren't alone and it may feel like it's choosing it's victims (don't let that make you go crazy, you're complying and you paid; you're valid).
Seriously though, I think a text line with whoever is in office would be beneficial/office cell phone.
Other than the issues this week it's been smooth. Although my partner did point out that maybe y'all can give those of us struggling with this issue a month free of rent/no rent. ??♀️”
“Steve was super fast & helpful. Got me set up & ready to move stuff in within an hour. The facility is very clean & secure. Easy straight forward process.”
“Jeremy was a fantastic help, kind and welcoming. Unfortunately we have had some bad luck with units from public storage and hopefully someday Sam the listing lady will get better at her listings and accuracy but until then I will remain appreciative of helpful employees like Jeremy who are understanding, respectful and apologetic when things are not as they should be!”
“Can't say enough nice things about this place. Customer service was great, price was good, the move was outstanding!We stacked things in the container, knowing FOR SURE they're going to shift, and flop all over, but it was 330am and we had to get all our stuff moved immediately and had no choice. Nothing shifted. Nothing moved. Everything was exactly the way we left it in the container. Unreal.It's pretty cool to watch the guy load and unload. He has a remote controlled pallet jack thing, which was interesting to watch. It's cool though, the container isn't getting put on and off at a 45 degree angle, so nothing's shifting.Yeah, all in all I really liked the company, and we'd totally use them again”
“Sandy had great customer service. She was welcoming, knowledgeable, and made me feel comfortable during the entire process. I would definitely refer this Public Storage location to others.”
“This is a very nice storage location. The units are newer and the building is really clean. They even provide dollies to help bring your items in and out. Easy to access and the staff is very kind and helpful, especially Coraleen! She was very knowledge and courteous and helpful!”
“Friendly helpful staff with a number of different sized storage options for your stuff. It's temperature controlled, secure and plenty of options for times when they are open to get access to your storage facilities. Storing my motorcycle over the winter here and it's been an easy place to work with.”
“Maria was extremely helpful, engaging, friendly and professional. Lead me through the facility showing me all the nuances and particulars indifferent to why I left my current storage space making it a much easier to go with Public Storage. To feel that my belongings are secure 24/7, that the place is clean and not visited my little Mickey’s and Minnie’s, and that I’m not just another “numbered occupant” and sale are just a few of the things that made Maria’s all important responses a no-brainer to make the move to Pubic Storage much easier! Kudos to Maria!!!”
“Highly recommend using!!!I have been using 7th street storage for a locker for the past 8 years or so. I have never had a problem. The security is excellent with coded entry and cameras plus a shift of people. It’s always been temperature controlled. Tons of light. Reasonable price. Huge area.”
“After being frustrated with my storage rate going up over the year that I’ve had it from $70-$152. I simply called to ask how much notice I had to give if I was going to move out of my unit and possibly to another storage facility…
Jeanette (sp??) Went above and beyond when I only called to just ask that one question and hang up. Jeanette not only answered my questions but she was able to help me get a new storage unit for $67; the same size and at the same location. All I had to do was switch from the unit I was currently in to another one.
She could’ve just answered my question and hung up, but she took the time to understand what was going on and what was important to me/my needs. She even let me take a day or two to think about it but put notes in on my account if I decided to go with her suggestions (which I did).
Let me tell you, she was SO helpful and went above and beyond that she actually made me more upset with how poor of customer service I received later in the week from a bank I was dealing with. As I left Wells Fargo I was thinking, “They need Jeanette here because she’s helpful and cares and these women are the complete opposite!!!!”
She even went above and beyond at showing me the new storage unit during a downpour.
I know I am a customer who has only had a couple interactions with her, but I will be a reference for this woman because she knows customer service. Any company would be lucky to have her working for them. Public storage, you better give her a raise. Or let her run a property. Because she’s a good one, and you are lucky to have her.”
“The crew was fantastic!! A very professional team that worked well together and kept the atmosphere of a tough move positive!! Excellent in every way!! Thank you Berger!!”
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“James and Katie were awesome. I had an issue with my rental spot being at a slope, James jumped and made sure I would be in a spot I wouldn’t have to worry about my camper.”