REI has a way of making you feel special, like you need this product, giving you super nice staff, with all the knowledge to help you make the best decisions. Plus if you're not satisfied you can return it no questions asked.
November 2023
This store is a straight up disappointment. It’s so small there’s really no selection and the employees, when they’re not busy socializing, have zero expertise. This store is the epitome of why online shopping is oftentimes superior to brick and mortar locations. This store is pathetic - look elsewhere.
October 2023
Tried on some Hokas to see what the big deal was all about. Attentive and conversational sales rep was wearing the same pair...SOLD. In fact, most of the staff we encountered on the way out gave a quick hello or made eye contact. This is what great customer service looks like.