Best Buy offers a full selection of technology, including HDTVs, computers, cameras, gaming consoles, appliances, and phones, along with Geek Squad services. The store provides helpful and specific service in sections like mobile phones and PC gaming, with staff described as amazing, patient, friendly, and professional. Efficient curbside pickup is available, noted to be very good even on busy days like Black Friday. However, the new store layout seems to have a lot less product on site, resembling a display shop with zero on-site merch and fewer staff around. The feel of the store has changed from the old, busy version, with some customers hoping the business does not go under. While service from specific employees is highly praised, contacting the store manager by phone may not be an option. Overall, service experiences can be excellent, but the in-store product selection and atmosphere have notably decreased.
The service was excellent. I was greeted at the door and asked if I needed assistance and made sure someone was available in just a few minutes. I was in and out in just a few minutes with what I needed.
July 2026
Nick in the Tv Dept was Very informational Sold me my 1st flat screen Tv plan on going back and buying 2nd one with wall mount from him
July 2026
Friendly customer service and we were able to get the phones we wanted ordered and picked up that same day. They were very clear about the details!
