Extra Space Storage is a reliable self-storage provider that offers a range of moving solutions, including truck rentals, trailers, and portable U-Box containers. The company's website makes it easy to find and rent units, and the location staff is generally described as friendly and helpful. However, some customers have faced accessibility issues, with one customer noting that a defective entrance made it much more difficult for them to access their unit due to their disability. The customer felt this was unfair, as they were still being charged the same price. Despite this, the overall customer service experience is praised, with one customer highlighting the excellent assistance provided by an employee named Monica. The reviews suggest that while Extra Space Storage provides a generally positive experience, the company could benefit from addressing accessibility concerns and making minor improvements, such as installing different bathroom locks and adding trash bins.
