-
October 2023 by Tyler Hill
My car broke down while I was out of town, and Derrick and the staff at Nelson's not only recognized my major issue, both with the vehicle and being out of state, but they went above and beyond to find the parts needed for the repair and to give me an honest and open price. True lifesavers and genuinely honest professionals. Thank you so very much. I made the three hour drive back home safe and sound. Support this business! You'll be glad that you did.
-
October 2023 by Chris Zagala
When my wife and I lived in uptown, Nelson’s was the obvious choice for auto repair/maintenance. We have since moved to Richfield, and struggled to find a mechanic we liked. Recently we needed some work done and thought, why not go back to Nelson’s? They’ve always been up front and honest with us and remain so to this day. No matter where you live in the Twin City’s area, Nelson’s is the place to go!
-
September 2023 by Elliot Corbett
I love going to Nelson’s ! I go for all my maintenance and fixes. They are honest, do a great job, I’ve never felt talked down to or felt over charged or scammed. There was even once they did a job that a different shop quoted me close to $800 and nelsons did it for half as much. Forever customer
-
August 2023 by Vanna Whitis
I have to say that it’s been a wonderful journey with the guys at Nelson Auto….we’ve been through hell and high water with my vehicle and they NEVER DISAPPOINT ME!!!! Thanks fellas you are appreciated?????❤️Services: Transmission
-
July 2023 by Daniela G.
I'd received a quote for TGK Auto to replace solely my front and rear driver's side struts for over $5k; which was absolutely ridiculous! So, I sought a second opinion from Nelson's and, guess what?! They could replace all four struts for 1/4 of the quoted price from TGK. Not only that, but they got me in the next morning and my vehicle was done by Noon. The service was great and it does have warranty. I'm thankful to Nelson's; for their kindness, their honesty, and their ability to be flexible and get my vehicle in-and-out next-day. Amazing! 100% Recommend.
-
June 2023 by Piper Doyle
I have had great service everytime I went to see Nelson's. The first time they told me I should go to the dealer because it could be a bigger issue. That was very honest. I went there 2 other times for tire repair and they were fast and friendly. Today I could not get my tire inflated and he came out to the car and put in air. (It was my operator error). As a female it is nice to have a place that will always help and very fair on cost.
-
May 2023 by Andrea Hein
They are amazing. I am so grateful that we found this repair shop because they we so patient and were willing to deal with our insurance people who were making everything super painful. They have gained a lifetime customer.
-
April 2023 by Baibhav Bhattarai
I recently had the pleasure of visiting Nelson’s Auto shop to get my car checked for some issues I was experiencing. I have to say, I was thoroughly impressed with the level of service I received from the team there.First and foremost, I found the staff to be very honest and transparent about what needed to be done with my car. They took the time to explain the issues they found and provided me with clear recommendations for what repairs were necessary and what could wait. I never felt like I was being pressured into getting unnecessary work done, which was a refreshing change from some other auto shops I've been to.Additionally, the mechanics at Nelson’s Auto shop were extremely intelligent and knowledgeable about their craft. They were able to quickly diagnose the problem with my car and come up with a plan of action to fix it. I felt confident in their abilities and trusted that they would get the job done right.Overall, I highly recommend Nelson’s Auto shop to anyone in need of car repairs. Their honest and intelligent approach to auto repair is a rare find in the industry, and I appreciate the peace of mind that comes with knowing my car is in good hands with them.
-
April 2023 by Austin DeVries
This is my first time coming to any auto repair location, and let me tell you. The experience here is impeccable, customer support is second to none. All of the employees are very friendly, and the service time is swift. A very special thanks to the manager Derrick for the hospitality and making me feel comfortable and for his overall professionalism. I would recommend this location to ANY person looking to get exactly what you came for and more!Service: General repairs & maintenance
-
April 2023 by Colton Fritz
Down to earth and straight forward staff. They have great rates and treat you and your vehicle with respect! Highly recommend.
-
March 2023 by Jack O'Shaughnessy
I’ve come here for oil changes for about 2 years and they’re always so fast and reliable, so when my rear window got smashed I came to them. Derrick gave me a super reasonable price, gave me really timely updates, and is just overall such a lovely human to do business with. I recommend Nelson’s to everyone. My brother even called for an issue with his car, and Derrick just told him some troubleshooting he could do on his own prior to bringing it in to save the time and money. 10/10Service: Auto rear window replacement
-
February 2023 by Miles Oberstadt
They had same day availability and charged half of what I expected to pay from other auto shops. Parts are billed at what appears to be retail prices and they didn't try to upsell me on any additional services. Staff is friendly and helpful, it's my new favorite for auto repair!Service: Auto power window repair
-
January 2023 by Gordon Vermeer
Derrick and team at this Nelson’s location are outstanding. They communicate well, suggest economical fixes to your car problems (i.e. don’t push unnecessary repairs), and work quickly. Highly recommend!
-
January 2023 by Wyatt Kosmatka
I have been a customer of Nelson's for 3 years now. Derek, the store manager, is one of the nicest guys around. He will give you an honest assessment of your vehicle's urgent and future repairs and offers the best pricing in town. He sneaks my vehicles in on short notice & his employees get the work done FAST and CORRECT. I could not recommend a local repair shop more than Nelson's.Services: General repairs & maintenance
-
October 2022 by David E. Schnell
The team there is young and professional. They found the issue and repaired it and cooperated with AAA on replacing a bad battery under warranty they sold me.
