This Walgreens pharmacy has served the neighborhood for many years and is valued by residents, including those with disabilities who rely on its presence. The store is described as clean and safe. Staff members, including pharmacists and technicians, are consistently noted as kind, helpful, respectful, and friendly. Customers report being treated with genuine care, with staff going above to resolve issues, such as apologizing for delays, providing store credit for inconveniences, and taking time to understand problems to prevent recurrence. The store also earned credit for remaining in the area after the riots and establishing a portable pharmacy to serve local needs. The pharmacy faces significant challenges, primarily being short-staffed. It operates with limited technician hours and difficulty finding a second pharmacist. The managing pharmacist works every open hour to maintain operations and a work-life balance, which influences the pharmacy's hours. Being closed on weekends leads to over 400 prescriptions to fill each Monday, plus hundreds more daily. This understaffing affects phone service, causing long wait times and dropped calls, as calls cannot be prioritized when there is a long line at the register. Customers are encouraged to visit in person or use the Walgreens app for prescriptions, transfers, and vaccine records. The app also shows prescription status. For those without insurance, a Walgreens coupon website is available. While generally satisfied, some customers note the store can have its good and bad sides. Some staff could benefit from more product knowledge. Prescription prices and fill timing are determined by insurance companies, and customers are directed to contact their insurance or doctor for related issues. The retail section offers a convenient selection of items, though some food can be pricier than nearby stores. A minor complaint involves hard-to-locate customer service buttons on shelves. Overall, despite operational pressures, the pharmacy is viewed as an important and improving community resource with a dedicated and courteous team.
