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“So, I have to say I have been avoiding the Hamel post office for quite awhile. There was a gentleman that worked there that was just awful. Today I went in there because I didn't want to drive far because I don't live that far from it and the young woman that was working there today was a breath of fresh air. Just very nice and pleasant. I certainly hope she has replaced the other man. It would be different if he was awful every now and then but, no he was just unfriendly and gave such bad vibes everytime I dealt with him. I am giving these 4 stars to that young woman.”
“Staff were super nice and pretty quick with everything :) I came in to drop off a package that was prepaid by a customer and it only took 30 seconds or so for processing.
I’ve deducted a star for the building being pretty inaccessible, I’m disabled and the ramp going up to the curb was curved oddly and uneven as well as falling apart in some areas. The building did not have any buttons for doors and had a tight entrance as well as slimmer doors. Outside of the doors, there was a good amount of space in the hall and near the desks, but it’s just disappointing to see a federally owned post office not required to have an actually accessible building. It sucks that older buildings are exempt of following ADA regulations unless enforced by federal or state government directly. This isn’t the fault of anyone working there, it’s the fault of a failed system and I’m very disappointed that USPS as a whole is not required to have accessible buttons on the doors, yet is “required to be accessible”. That takes away majority of accessibility. Not accessible whatsoever, I shouldn’t need to wait for other people to walk by and open all the doors for me just for them to claim it’s accessible.”
“Best post office in the cities. Jill is the greatest. Helpful and a wealth of knowledge. She helped me with change of address, international shipping, and everything in between during my years of working downtown.”
“My girls at USPS are the sweetest. They're almost always cheerful and friendly (hey, nobody bats a thousand). They go above and beyond almost every time. It genuinely lifts my mood when I have to take a trip to the post office.”
“I've been going to this location for 5+ years. The gentleman that works here is by far the nicest and most helpful post office employee I've ever encountered. Even during the holidays he is cheerful, helpful and efficient. There's usually never a line but when there is it goes quick.”
“Idk about the passport side but I was there today and the lady that works at the post office counter was fabulous. I look forward to my next post office stop because she was a vibe. So helpful.”
“I'll start by saying that I loved the help they were able to give me. I went to apply for my son's passport and they helped me in the best way possible and the procedures were fast. They made me feel welcome and there was one man in particular who helped me a lot. Most of the people were kind to my baby as well. I appreciate that they were very kind to me. :)”
“I've only been here a handful of times, but when I do go the woman working the front counter has been efficient and pleasant to work with. Im sure it's a hard job, but she handles it with a great attitude. Someone give this woman a raise, she deserves it!”
“All I can say is wow! Every time I come to this post office, I am met with the best customer service. Ger is usually the one who helps me. He acts with urgency, is super helpful, and just a really great person to interact with. This post office had helped me with little things like getting stamps, address changes, and confusion on packages. Every time I am met with the best service and my issue/need quickly taken care of. Thank you!!!”
“Open later. Staff is meh. They are unforgiving on mistakes and forward to remind you they will not supply you with tape. The building is gorgeous art deco. It's worth going just to check out!”
“I have only had good experiences and good treatment the times I have visited this post office. In the way you ask you will receive, if you give respect you will receive respect.”
“I have visited this location a few times now and have always experienced great customer service. Today I brought in a few packages and hadn't shipped any packages in about 10 years and the lady walked me right through the process. Even helping me switch one box to a bubble wrap mailer to save a few extra dollars. Thank you!”
“This review is strictly for the representative I dealt with during my visit today, and not the USPS facility as a whole.
David was incredibly helpful and patient. I had a large number of return packages, each with its own QR code. I came prepared with order numbers, but the process was still slow and tedious—scanning each code individually and printing separate receipts before moving to the next.
Despite how frustrating that could have been, David stayed calm, patient, and kind. In a situation where others might have rolled their eyes or acted annoyed, David made light of it and joked with me along the way about my nonsensical order. His attitude helped keep the interaction smooth and stress-free.
Thank you, David, for your great attitude—it made a huge difference.”
“As someone who visits this locations 2-3 times per week, I appreciate the knowledgeable staff and convenient location. I've never had to wait more than a few minutes and most of the time I'm the only customer there.”
“No complaints. You go to the Post Office expecting at least some level of BS and honestly of the 10 or so trips I've made here it's been smooth sailing every time”
“Yes, this is a mail distribution center but there are times I have to go there a pick up insured packages or certified mail. I have never had any problems getting my packages or certified mail there. Employees are always friendly and helpful. Ring the bell, show them my id, get my package. Its that easy.”
“I use them for my business and I absolutely love them. Sean/Shawn is especially friendly, patient and helpful to all the people I see him talking to.
You have to remember this is an annex, not a regular post office.”
“Its actually a 1. But, I want this location to stay open. It needs to hire more people. And it MUST have the outside collections redone. They just made all four of the postal bins inoperatable. Seriously only the one on the end is usable by anyone without having to get out of the car...”
“Excellent and patient customer service. They are definitley under staffed, yet they treat each customer as if ithey are the only one. One of the women went above and beyond for my son and I, and we appreciate it very much. Thank you - someone appreciates you all!”
“I've never had a bad experience at this post office, and my latest visit was no different. I have found that it helps to get there early in the day because it can get really busy. My only complaint is the parking lot is so full of potholes. And I agree that the new mailboxes are terrible.”
“My Name is NOT Steve. I am Linda and I think the service here is very good. Yes I have had to wait in line, but not long. Clerks have been knowledgeable and efficient and sometimes when not busy, even quite friendly. But then I am old, CIS gender, and white.”
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“My go-to post office for short lines, friendly, helpful & efficient staff, clean environment, and respectful customers who know how to use the post office and don't monopolize the staff's time. I drive to use this post office rather than my own city's.”