AT&T Store in Rochester offers a variety of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from flexible wireless data plans, including prepaid options with no annual contract, along with unlimited data plans that come with AT&T's nationwide 5G service at no extra cost. The store is known for its outstanding customer service, particularly from staff members like Raul and Alec. Customers frequently express gratitude for their quick, helpful, and knowledgeable assistance. Many reviews highlight the efficient service provided, often mentioning minimal wait times and the team's ability to handle multiple customers while addressing individual needs. Raul and Alec are praised for their patience and understanding, especially when helping customers resolve issues with their phones. They take the time to explain options and ensure that customers feel supported throughout the process. Shoppers appreciate the friendly atmosphere, with several noting that the staff genuinely cares about making their experience enjoyable. The store has earned high recommendations for its commitment to customer satisfaction, making it a preferred destination for phone and service needs in the area.
Went in to the store expecting a long wait but raul was quick and helpful assisting multiple people at once while being efficient and thoughtful of each individuals needs. I went in with my wife and sister to get some lines transferred over. In and out before i could blink thank you raul!
February 2025
Raul at the location on 41st was terrific. Helped me get everything I needed and set up my new phone quick. Very knowledgeable and personable!
February 2025
Raul was super helpful and informative with finding the perfect phone for my mom! We appreciated his patience with questions and how friendly he was throughout the process. Thank you for a great experience, Raul!
