The Verizon store in Rochester offers a convenient experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or order online for pick-up, free 2-day shipping, express lockers, or same-day delivery where available. Visitors often find the staff to be very knowledgeable and helpful, providing quick and friendly service. Many reviews highlight the professionalism and patience of staff members, especially one representative who was praised for his kindness and thorough assistance, even with long lists of questions. Customers appreciate the smooth process of getting new phones, plans, and accessories, and note that they are in and out efficiently. The store's friendly environment and attentive service make it easy for customers to get their needs met, whether they visit in person or shop online.
Stefano went above and beyond to help me with my equipment return.He had to get the customer service on the phone because I could not remember my pin in order to change my disconnect to same day. As I was leaving the state the next day, after my move out, this enabled me to conclude my return without further hassle.
August 2026
Michael Magambo did an awesome job after I was hacked!
July 2026
This store is incredible. I can tell they are short staffed and they greeted all the angry restless customers with respect!
