AT&T Store in Rochester offers a variety of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from flexible wireless data plans, including prepaid options with no annual contract, along with unlimited data plans that come with AT&T's nationwide 5G service at no extra cost. The store is known for its outstanding customer service, particularly from staff members like Raul and Alec. Customers frequently express gratitude for their quick, helpful, and knowledgeable assistance. Many reviews highlight the efficient service provided, often mentioning minimal wait times and the team's ability to handle multiple customers while addressing individual needs. Raul and Alec are praised for their patience and understanding, especially when helping customers resolve issues with their phones. They take the time to explain options and ensure that customers feel supported throughout the process. Shoppers appreciate the friendly atmosphere, with several noting that the staff genuinely cares about making their experience enjoyable. The store has earned high recommendations for its commitment to customer satisfaction, making it a preferred destination for phone and service needs in the area.
Dom was amazing to work with! Even through some difficult tech issues he explained everything to us and walked us through all the steps with support! Highly recommend working with him through all your needs!
July 2026
Smoothest transaction we've ever had with an ATT store. Austin (though it was not the particular ATT store he usually works at) helped us get set up with a new phone, answered all our questions and we were out of the store in about half an hour---a record! Thanks Austin!
June 2026
Visited the store yesterday, and Alec was so very helpful! This store is awesome! He was quick, friendly and so helpful!! I was in and out in no time. Got the help I needed and problem solved!
