“Amazing experience! I came in completely clueless about the different types of bikes and what would actually suit me, and Sam was incredibly patient, knowledgeable, and helpful throughout the whole process. He took the time to explain everything clearly and let me try two different bikes so I could really get a feel for them. I left feeling much more confident and excited, and I’ll definitely be coming back to buy one. Thank you so much for the excellent customer service!”
“They were very good at listening to what I wanted and gave me options based off that.
They let me take it for a test ride and then when I made my decision they were able to check it over right away so I could take it home with me.”
“Time for a quick favor?
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Andrea Wolfe
On February of 2024, I purchased a Trek E-bike with only 6 miles on the odometer. Recently, I brought it in for a routine maintenance check-up, as it had accumulated over 2000 miles since its purchase. During my ride, I noticed an unusual knocking sound coming from the motor, a loose chain, and an inconsistent pedal rotation, which felt as if the pedals were skipping. After leaving my bicycle at the Rochester cycling business, I was confident that all the necessary repairs would be taken care of. I am pleased to report that my bike is now functioning smoothly, with all its components feeling secure and well-adjusted. Additionally, the bike was thoroughly cleaned during the maintenance process. I have been praising Rochester Cycling since I bought this bike. I recommend your company to anyone and everyone who will listen to me. Thank you so much for all you've done. I truly appreciate a business that is honest, compassionate, and believes in helping, instead of taking advantage of its customers.
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