Rochester Cycling is a highly regarded bicycle shop known for its excellent customer service and knowledgeable staff. Customers appreciate the helpful and patient team, including staff members who take the time to explain repairs, provide options, and offer technical advice tailored to individual biking needs. The store is praised for its quick and efficient service, often completing repairs on the same day, whether fixing flats, replacing chains, or performing routine maintenance. Bike owners have experienced prompt assistance for various issues, from broken seat bolts to motor problems, with the staff ensuring bikes are well-adjusted, secure, and thoroughly cleaned after service. The shop also offers a good selection of gear and nutrients, with staff willing to provide recommendations and updates on upcoming shipments. Customers feel comfortable and at home, describing the store as a welcoming place reminiscent of a favorite local shop. Overall, Rochester Cycling stands out for its honest, compassionate approach and dedication to helping bikers keep their rides in top shape, making it a trusted destination for cycling needs.
Committed, knowledgable, courteous and thorough staff.
October 2024
The attendant at the store was extremely helpful in getting my bike back on the road. A seat bolt had broken and I was stuck. He replaced the seat post and I was quickly on my way.
September 2024
I was out biking today and got a flat. I got my bike in and they were able to get me a new tube and tire right away. I was in and back out on the trails in less than 20 minutes! Awesome service!!
